Easter Seals Jobs

Description We are seeking a Customer Service Representative for our Banking and Financial Services sector, located in Santa Rosa, California. This role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be the primary point of contact for our customers, tasked with resolving inquiries and managing customer accounts.

Responsibilities

• Effectively manage customer inquiries and concerns through various channels such as phone, email, and in-person communication.

• Foster customer loyalty and cultivate enduring relationships by delivering quality service and upholding personal integrity.

• Engage in detail oriented development opportunities to expand understanding of the company and the role.

• Work in tandem with various bank departments to ensure that precise and comprehensive information is communicated to customers.

• Maintain a detailed record of all customer interactions and transactions, documenting the specifics of inquiries and the actions taken.

• Leverage a deep understanding of the bank's products and services to provide accurate information to customers.

• Manage a high volume of customer service calls, offering immediate support for pressing issues.

• Stay updated with a comprehensive knowledge of the banking industry, including products, services, and regulations.

• Utilize advanced computer skills to manage customer data, particularly in Microsoft Office applications.

• Handle multiple tasks simultaneously in a dynamic environment. Requirements • Minimum of 2 years experience in a customer service role

• Proficient in answering inbound calls and handling customer inquiries

• Previous experience in a call center environment is highly desired

• Excellent customer service skills and ability to handle customer complaints

• Strong data entry skills with meticulous attention to detail

• Proficiency in handling email correspondences with customers

• Experience in both inbound and outbound call handling

• Proficient in Microsoft Excel and Microsoft Word

• Experience in order entry and processing

• Ability to schedule appointments efficiently and accurately

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .