Job Information
eightfold.ai Director, Engineering & Product Operations in Santa Clara, United States
Eightfold (https://eightfold.ai/) was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B (https://eightfold.ai/blog/eightfold-ai-raises-220m/) from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!
About the Role
The Director, Engineering & Product Operations will lead enhancement request (ER) processes, new product introductions (NPI), and cross-functional communication efforts to drive product success and customer satisfaction.
Responsibilities:
Enhancement Request (ER) Management
Own end-to-end ER process from sales through post-implementation feedback
Partner with Solution Consulting to identify and document product gaps in Vivun
Collaborate with Community team to integrate product ideas into roadmap
Define and manage ER approval workflows for efficient prioritization
New Product Introduction (NPI)
Drive product launch planning, including timelines and cross-functional dependencies
Coordinate go-to-market execution across sales, marketing, and customer success
Implement feedback systems to capture user insights for product improvements
Cross-Functional Leadership
Bridge communication between Customer Operations, Sales, and Engineering
Ensure accurate representation of customer needs in product roadmap
Provide clear updates on priorities and timelines to stakeholders
Qualifications:
Bachelor's degree in Computer Science, Engineering, Business Administration, or related fields
10+ years in technical program management, product operations, engineering operations, or related areas
5+ years of leadership experience
Proven success managing complex product initiatives in SaaS environment
Experience with ER processes and feedback management systems
Strong understanding of SDLC methodologies
Proficiency with product management tools (Vivun, Jira)
Expert knowledge of go-to-market strategies
Outstanding project management capabilities
Excellent analytical and problem-solving skills
Superior written and verbal communication abilities
Demonstrated experience leading program management teams
Track record of cross-functional leadership without direct authority
Strong executive stakeholder management
History of implementing scalable processes
Preferred Qualifications:
Project management certifications (PMP, Agile/Scrum, ITIL)
International program management experience
Change management expertise
Technical documentation proficiency
Strategic mindset balancing vision with execution
Natural collaborator and relationship builder
Results-driven with customer-first focus
Adaptable and comfortable with ambiguity
Proactive problem-solver
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting February 1, 2024, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office twice a week.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
*Please note this role is located in the SF Bay Area, CA and categorized as hybrid. The base salary range below is provided for pay transparency. Base pay is only one piece of our total compensation package as this role may be eligible for bonuses and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, and experience. Zone is determined by location.
Zone A: SF Bay Area, CA: $190,000 to $250,000
Our customer stories- https://eightfold.ai/customers/customer-stories/
Press- https://eightfold.ai/about/press
