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Description

The AWS Specialist & Partner Organization (ASP) provides a unified, outstanding experience to customers working with partners. Our organization supports over 150,000 partners worldwide; our partners are our customers and we establish long-term, durable relationships to achieve success together. Within the ASP is Partner Foundations (APF), which includes two distinct organizations, Partner Core and ASP Tech. Partner Core is responsible for designing, delivering, and governing the AWS Partner Network (APN) value exchange with AWS. ASP Tech is comprised of technical advisors to Partners in the APN and our customers to enable solution-led capabilities at scale.

We are seeking a Business Planning & Sales Operations Lead, to serve as strategic business partner and advisor to APF leadership, extended sales operations teams, and peer organizations, to lead and evolve operational excellence of the APF organization. In this highly visible role, a successful candidate will excel at earning trust of senior leaders’ through relationship building and measurable performance. You will think strategically and analytically about business challenges and aligning priorities, having the foresight to anticipate business needs, make trade-offs, and balance business dynamics despite constraints. As a data-driven company, you will leverage data to drive and influence strategic decisions to ensure leadership has the necessary information to operate and execute achieving the organization’s strategic objectives.

This role leverages broad operational and technical skills as the strategic backbone of the ASP Partner Foundations organization. The ideal candidate will function within a highly collaborative and cross-functional structure, working across a matrixed organization with multiple stakeholders, while managing a team to deliver data-driven insights, operational efficiency, and innovative solutions that drive customer impact and business growth.

A successful candidate has experience managing complex global programs in large, multi-national, preferably tech organizations, and have a strong financial acumen, sales strategy experience, communication skills, and a deep analytical background. You have a strong record of building and developing high performing teams, defining, and executing the operational roadmap.

To succeed in this role, you will have the ability to manage through ambiguity and complexity as well as a demonstrated ability to influence without explicit authority, attention to detail, and willingness to be hands-on. You are a proactive and action-oriented self-starter with a bias towards independent problem solving, identifying, and eliminating bottlenecks. You can effectively navigate ambiguity and manage competing objectives in a lean, fast-paced organization.

Key job responsibilities

• Apply an organization-wide leadership lens to translate strategic directions and priorities into short and long-term business plans, incorporating opportunities for scalable growth.

• Set the strategic vision, create business predictability, and drive execution across three pillars: Rhythm of the Business (RoB), Annual Planning, and Business Analytics & Insights.

• Define, build, and lead the end-to-end mechanisms that support annual planning, goals planning, forecasting, and strategic priorities (e.g. OP1, OP2); inform goals, priorities, metrics, processes, and mechanisms to ensure the highest standards are achieved.

• Develop and implement operational strategies, mechanisms, and procedures to optimize business performance and drive productivity and efficiency, identify gaps, risk mitigation, and uncovering opportunities.

• Create, implement, automate, and drive the global standardization of business processes, tools, and/or reporting, templates, methods, and cadences, including identifying and eliminating ineffective controls and procedures, and driving the cross-pollination of best practices across business segments.

• Establish dashboards, reports, and executive review documents that will drive business outcomes and strive for operational excellence; implement best practices for data insights and reporting including driving data hygiene and automation.

• Collaborate closely with functional stakeholders and Partner Intelligence team to ascertain business asks/needs, and to drive standardization, prioritization and automation of metrics, data, reporting, and dashboards.

• Develop deep relationships and earn trust within Partner Foundations, Partner Management, Centers of Excellence (CoEs), Field Sales, Finance, HR, and other business partners.

• Prepare and present business papers to senior leadership with limited guidance using data-driven insights to inform decision-making and/or solution proposals.

• Serve as a leader and point of contact to manage escalations and lead resolutions.

• Lead and develop a team of Strategy & Operations resources, including building onboarding plans and setting goals for team members.

About the team

bout AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

• Bachelor's degree or equivalent

• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.

• Experience defining, refining and implementing sales processes, procedures and policies or equivalent

• 7+ years of sales operations or equivalent experience

• 7+ years of Microsoft Excel experience

Preferred Qualifications

• Understanding of cloud economics and/or experience working with cloud services.

• 2+ years’ experience using business intelligence tools to develop data and dashboards (e.g. QuickSight, Tableau, Power BI, QlikView, Domo); ability to write and debug SQL queries.

• Experience in preparing and presenting data-driven documents, communicating complex concepts, and translating the results into actionable insights, deliverables, and outcomes.

• Demonstrated analytical skills with an independent ability to perform queries, working with large, complex data sets, data mining, inspection, and root cause analysis.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,500/year in our lowest geographic market up to $199,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.