Easter Seals Jobs

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Santa Ana, California. The selected candidate will be expected to perform a variety of tasks related to customer service and administrative support, with a focus on maintaining customer satisfaction and meeting production goals.

Responsibilities:

• Assisting customers with inquiries related to credit applications, accounts, and payments

• Processing customer credit applications in an accurate and efficient manner

• Maintaining and updating customer credit records regularly

• Monitoring customer credit accounts and taking necessary actions to collect delinquent payments

• Performing complex mechanical alignments and equipment calibration to meet quality standards

• Organizing work to meet demanding production goals

• Maintaining quality assurance and customer satisfaction objectives

• Completing job reports and logs in a timely manner following service calls

• Following up with clients to verify optimal customer satisfaction following support engagement and problem resolution

• Utilizing MS Office to manage and track customer interactions and service records Requirements • Proficiency in MS Office is required.

• Prior experience in a customer service role is desirable.

• Strong communication and interpersonal skills are necessary.

• Ability to handle customer complaints and provide appropriate solutions.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Ability to think critically and make decisions.

• Ability to work well in a team environment.

• Willingness to work in different shifts including weekends and holidays.

• High school diploma or equivalent is required.

• Bilingual or multilingual skills are a plus.

• Excellent problem-solving abilities.

• Ability to maintain a positive, empathetic, and professional attitude towards customers at all times.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .