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This job was posted by https://idahoworks.gov : For more information, please see: https://idahoworks.gov/jobs/2307833

Bonner County Job Description

Title: DMV Clerk

Department: Motor Vehicle

Supervisor: DMV Manager

Supervision Exercised: None

Job Description Revision: 03222017

General Summary

Primary responsibilities of this position include the following: deliver excellent customer service both in person and on the phone. Handle customer, dealership and financial institution transactions, process applications for title, collect Idaho sales tax, process vehicle registration and other DMV related services. Accuracy is critical. Interpret, apply and explain provisions of the Idaho vehicle code and departmental rules, regulations and policies to ensure proper title or registration type. Perform general clerical duties and balance cash drawer and credit card receipts at the close of each day. Review forms and documents from the customer for compliance with policies, procedures and laws. Collect and maintain confidentiality and security of customer sensitive personal information in compliance with state privacy laws. Keep current on changes in legislation, administrative rules, and agency policies. Can be high volume and high stress at times.

Work typically involves regular and recurring work situations that require a moderately high degree of complexity as incumbent operates from well-established policies but must frequently use judgment in difficult situations in helping customers obtain title and registration. Work typically requires ability to multi task under minimal supervision on duties and responsibilities that require the ability to carry out instructions and to solve practical problems. Communicates most frequently with others outside the organization including members of the public, in person, via phone and in writing. Also communicates regularly within the department with coworkers and supervisors and with other departments within the County. Work has distinct impact on the operations of the departments efficiency and effectiveness. Work also has a distinct impact on the County and State in generating and collecting revenue. Work is typically performed in an office environment with occasional exposure to outdoor conditions when incumbent inspects vehicles. Does not typically involve travel.

Essential Functions

The essential functions include, but are not limited to, the following duties and responsibilities which are not listed in any particular order of priority and may be amended or added to by the County at any time:

Provides assistance to the public in attaining title and registration to a variety of vehicles including, but not limited to, automobiles, boats, ATVs, mobile homes, motor homes, utility and travel trailers, and commercial trucks and trailers. Issues temporary vehicle registrations and issues new, replacement and temporary disability placards. Intermittent high stress during periods of heavy activity. Accuracy is critical.

Based on information received from the customer, determines conformance with title/registration requirements and explains, verbally or in writing, what additional information or actions may be needed to complete transactions.

Conducts inspections of vehicle serial numbers by physically inspecting the vehicle for such numbers. May require research to locate serial numbers and knowledge of procedures when numbers cannot be located. Assigns HIN numbers for untitled/registered boats.

Calculates and collects Idaho sales tax on the purchase of vehicles when not collected by dealers.

Assists members of the public, title companies, and financial agencies in converting manufactured homes to real property.

Conducts daily balance of cash, check and credit card transactions to State report and to individual cash drawer(s). Verifies all sticker transactions issued each da . Verifies title transactions each day prior to sending the report to the designated state agencies.

Processes new and renewal license registrations and title transactions sent by mail. Provides verbal or written communication of additional requirements needed for transactions not able to be completed.

Processes title applications for local and out-of-state dealerships and financial institutions. Provides verbal or written communication of additional requirements needed for transactions not able to be completed.

Completes appropriate forms and processes required for refunds or cancellation of transactions in compliance with state auditor requirements.

Answers phones, greets customers and answers inquiries related to registration and licensing in a prof