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Job Summary

As Program Analyst , your specific responsibilities include:

• Responsible for researching questions, identifying trending/patterns of questions. Is the point of contact for technical questions related to the program (for example: Candidate Intake, WOTC.) Responsible for providing technical support, as needed (includes isolating, diagnosing, resolving, and finding root cause of issues.) Responsible for researching field procedures to understand end-to-end processes for various workflows related to assigned programs. Analyzes various processes to Identify and recommend opportunities to management for process improvements. Creates and updates workflows of processes. Assists with identification and analysis of technical opportunities and appropriate technical solutions to improve platform experience for both candidates and users. Assist with all technical vendor & client relationship interaction related to platforms for applicable programs.

• Prioritizes tasks and duties to ensure day-to-day functionality of platform/programs. Utilizes tracking method to organize templates and versions for document control. Maintains process for intake and recurring rollouts. Tracks document updates from request to completion. Assists with configuration, testing, and deployment of edocs changes at a technical level. Responsible for ensuring all technical aspects of new requests completed in a timely basis (templating, testing, deployment.) Assists Program Manager by monitoring and reporting any technical issues/risks along with any potential technical solutions. Escalate and report any potential technical and vendor issues related to the platforms used by the programs.

• Responsible for creating, maintaining, and updating usage, compliance, completion reports for various programs. Identifies, researches, and communicates discrepancies in data. Responsible to create basic ad-hoc reports or queries in support of system functionality or user requirements. Responsible for creating and maintaining DOMO dashboard platforms to report data for various programs, included but not limited to WOTC/Candidate Intake. Assist with finding and researching new/improved ways to present data (DOMO, PowerBI) to help streamline reporting for Programs. Responsible for reporting for applicable programs.

• Assists with the identification & development of appropriate technical training and training material to all stakeholders. Assists with technical documentation for wordstreams, initiatives, and ongoing operations. Responsible for creating and maintaining process documentation.

• Assists with coordinating meetings and communication with various departments for understanding of processes, increasing knowledge, gathering feedback, identifying best method of communication. Collaborate with Program Manager on technical aspects of communication/tools/implementation. Works as a liaison between Operational Administration Department and other departments and the field to implement projects and identify resources and other department’s whose input is needed to complete projects within the department.

Qualifications:

• AA required; BA/BS preferred

• 2+ years coordinating, managing, and executing projects/programs small to medium size in scope from inception to completion preferably in a large corporate environment. Strong communication and coordination skills. Previous program or project coordination experience required. Proven communication skills, both written and oral. Analytical experience required. Administration/operational experience required.

• Proficient in Microsoft Suite (word, excel, power point, project); Proficiency in SharePoint preferred.

• 1-2 years of experience working on DocuSign use cases and applications that support cross-functional activities.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location.

$56,000.00 - $82,000.00

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.