Job Information
BorgWarner Inc. Customer Service Representative in San Luis Potosí, Mexico
BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base.
We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.
BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as Customer Service Representative at our SLP PDS Plant in Mexico.
In this role, and under direct supervision of the PC&L Manager will be responsible for leading and maintaining the ISO 14001:2015 and ISO 50001:2018 management systems in operation, including the processes applicable to compliance with energy and environmental controls, through the identification, evaluation and monitoring of improvement actions, managing the identification of environmental aspects and impacts, including those related to energy, in addition to monitoring compliance with legal requirements and other requirements.
POSITION SUMMARY
Ensure that customer orders are correct and must be the customer's first contact regarding the communication of order status and problems related to them or their timely delivery.
KEY ACCOUNTABILITIES
• Receive information from the Customer and update orders in a timely and correct manner according to delivery policies. • Communicate client requirements on their behalf to the Production Control area. • Request that available finished product inventory be shipped in a timely manner. • Provide Customers with timely feedback regarding the status of their orders. • Place, cancel and expedite orders. • Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Clients, continually striving to improve said relationship. • Keep Management informed regarding existing or potential problems that could prevent the delivery of orders.
COMPETENCIES
Priority setting
Customer Focus
Quality Decisions
Drive to Results
Action Oriented
Teamwork
QUALIFICATIONS
• Education: Bachelor's Degree in Administration, International Trade, Economics, Industrial Engineer. • Time of experience in a similar position: 1 year or more in a similar position. • Required technical knowledge: Knowledge of manufacturing processes. • Other requirements: Microsoft Office, ERP System.
Internal Use Only: Salary
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