Easter Seals Jobs

The Associate, Information Technology supports the desktop (personal computers, thin-clients, telephones, and printers) environment. Is responsible for providing effective front line help desk services and on-site support. This position will be working on site and is based in San Juan, PR.

Main Duties & Responsibilities:

• Participates in the deployment, maintenance, repair and general support and upgrade of desktop hardware, software, operating systems and distributed printers.

• Assists the bank employees with desktop issues, both via the Help Desk and On-site visits.

• Identifies user’s hardware & software needs, provides immediate assistance, or refers needs to the proper division.

• Repairs user desktop hardware when required.

• Defines users, user group, and access privileges to end users for files and other resources.

• Re-sets application passwords.

• Helps maintain overall network in optimal performance by monitoring and analyzing their components.

• Follows standards and procedures to ensure that PC, printing, and related resources are available, that a maximum number of issues are resolved in minimum time, and service requests are completed in an efficient and effective manner.

• Maintains desktop resources in accordance with the established standards.

• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

• Other duties may be assigned.

Minimum Requirements:

• Bachelors’ Degree in Computer Science, Information Systems or related field required.

• Two (2) years of experience in Desktop Support, IT or similar position required.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

• Network + Certification or A+ Certification is preferred.

• Extensive knowledge and experience of computer troubleshooting and resolution, including hardware repairs required.

• Able to interpret and apply rules, regulations, policies, and procedures.

• Excellent written and verbal communication skills in Spanish & English required.

• Excellent customer service, interpersonal skills, and ability to work effectively with clients is required.

• Knowledge and experience of computer troubleshooting and resolution, Microsoft Windows-based end-user computing environments & Telephony Services required.

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento