Job Information
Oriental Bank Advisor, Customer Intelligence & Operations (OpEx Team Lead) in San Juan, Puerto Rico
The Advisor, Customer Intelligence & Operations (OpEx Team Lead) plays a key role in assessing processes and driving continuous improvement initiatives across the organization with the purpose of evolving Oriental’s Operational Excellence (OpEx) strategy, this position in Productivity and Efficiency unit.
In this leadership position, the employee is responsible for overseeing a team, guiding them to ensure resources (employees and systems) are used in an efficient way, as well as for developing strategies that will lead to optimized processes. Moreover, the leader should conduct data-driven approaches to identify areas of improvement and evaluate parameters (key performance metrics) and procedures to provide recommendations for an efficient and productive ecosystem.
As part of this role, the employee should align with internal business stakeholders and create partnerships within our organization to attend identified opportunities and eliminate non-value-added processes. Moreover, should ensure that internal controls are maintained in accordance with regulatory requirements, that the unit’s operations are properly monitored, and able to support audits and regulatory changes requirements. The position works hybrid and reports to San Juan, Puerto Rico.
MAJOR DUTIES & RESPONSIBILITIES:
Oversee and guide the team to drive process improvement initiatives. Lead and coach team members, providing training, mentorship, and performance feedback.
Analyze data from various sources, apply statistical concepts and analytical tools, and synthesize insights to develop strategic solutions that attend business problems.
Oversee and track process improvement initiatives, ensuring they are completed on time, and measure the impact of process improvements (including cost savings and quality enhancements).
Evaluate and identify metrics to keep track of operational process performance.
Support in the implementation of identified solutions that will result in process and resources optimization (cost reduction), ensuring quality and timeliness deliverables.
Ensure recommendations and implementations meet with established goals and comply with operational and regulatory requirements.
Collaborate with cross-functional teams and managers to ensure alignment and deliver a narrative to influence action on key business decisions to implement changes.
Communicate effectively with stakeholders at all levels, including department leaders, executives and team members.
Will ensure that people, time, effort, resources, and budgets, are aligned with the revenue, increase in customers, innovations, business growth, market opportunities, and profits to meet banks goals with efficient operations while meeting customer expectations.
Other duties may be assigned.
MINIMUM REQUIREMENTS:
Bachelor’s degree in Industrial Engineering, Business Administration, Finance, or related field required.
3+ years of experience in process improvement, re-engineering efforts or related work required. Proven experience in leading and supervising a team or projects highly preferred.
Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
Understands project management framework and lean methodologies.
Preferred certifications: Lean Six Sigma, Project Management, Scrum or Agile
Excellent leadership, communication, interpersonal and presentation skills; with the ability to influence others.
Strong analytical and proactive problem-solving skills.
Able to collaborate with a team effectively at all levels of an organization with a deep commitment to strong business results.
Organized with strong attention to detail and the ability to maintain accuracy in a fast-paced environment.
Capable of recognizing redundancies within processes across the organization and recommending a new course of action.
Excellent written and verbal communication skills in English and Spanish with a demonstrated ability to communicate complex ideas clearly, concisely, effectively at all levels of management.
Proficiency in process mapping tools such as Microsoft Visio strongly desirable.
Experience in the use of Office 365 tools such as: Excel, Word, PowerPoint & Outlook & PowerBI for data visualization required.
Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )
Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)
Compliance Posters
This may be the opportunity to change your life and take your career to the next level.
Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:
Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Recruitment Privacy Policy Statement
Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.
Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:
Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)
Política de Privacidad de Reclutamiento
