Easter Seals Jobs

The Advisor, Customer Intelligence (Digital Architect) is responsible for business process design focused on digital transformation , innovation and automation focused on improving customer experience, product adoption, and driving growth. This position will be working hybrid and is based in Oriental Center building, San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Understand complex processes and systems in order to re define, re-engineer new features or products supported by new processes.

• Work with agile teams to iterate and build; focus on defining EPICS, User Stories with acceptance criteria to maintain a healthy product backlog and defining priorities based on roadmap.

• Lead grooming meetings and provide guidance, support, and expertise to the development and testing team when needed to ensure proper implementation and sustainability.

• Responsible for ensuring adequate and timely delivery of the product roadmap.

• Acts as a liaison with IT Infrastructure, Development, and support to develop and support Digital Sales Products and features.

• Work with Business, Marketing, Compliance and Risk for approval on features.

• Conduct analysis to determine best path for solving business challenges, threats, limitations, and opportunities for improvement using data analytics, as well as customer feedback and pain points.

• Manage discussions in partnership with Solution Architects, PO, UX and adoption leads.

• Evaluate project impacts and escalate issues and risk properly.

MINIMUM REQUIREMENTS:

• Bachelor's degree in business, computer science, computer engineering, industrial engineering, information systems, or similar field required.

• 3+ year(s) of digital business architecture, user story design and/or QA testing experience required. Banking industry experience preferred.

• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.

• Knowledge in banking product and services highly desirable.

• Adept in guiding and directing the implementation of new business processes by managing design, development, and prioritization of business needs.

• Learning agility that enables a broad, enterprise-wide knowledge of software programs & automation options enabling systematically streamlined solutions.

• Experienced in testing and QA frameworks and applications using Agile methodologies. Preferably experience planning and deploying both business and IT initiatives.

• Strong troubleshooting and root cause analysis abilities.

• Excellent communication skills in both Spanish and English with the ability to communicate effectively at all levels of the organization (this includes written and verbal communication).

  Oriental is an Equal Opportunity Employer ( EEO Employer / Affirmative Action for Females / Disabled / Veterans )

Recruitment Privacy Statement (https://orientalbank.com/assets/pdfs/recruitment_privacy_policy_statement.pdf)

Compliance Posters

This may be the opportunity to change your life and take your career to the next level.

Oriental is a great place to work, grow and develop. Each employee is key in the company's success. Our team consists of an excellent group of people and we believe you could be one of them. We offer you the opportunity to work and be part of an organization that is dedicated to progress. We offer diverse employment opportunities that go from internships to executive positions. We recognize that our employees are the most important asset of our company, which is why we foster an environment of collaboration, based on trust and mutual respect. Our selection process promotes equal employment opportunity and does not discriminate on grounds of sex, color, age, social status, religious beliefs, veteran status or disability. Included is reference material including our recruitment privacy policy and any relevant labor laws we abide to:

Compliance_Posters / Labor Laws (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Recruitment Privacy Policy Statement

Esta puede ser la oportunidad que cambie tu vida y lleve tu carrera profesional a otro nivel.

Oriental es un gran lugar para trabajar, crecer y desarrollarse. Cada empleado es nuestro factor clave en el éxito de la compañía. La mejor gente del mundo trabaja aquí y creemos que podrías ser uno de ellos. Oriental te ofrece la oportunidad de trabajar y ser parte de una organización que se dedica al progreso. En Oriental ofrecemos diversas oportunidades de empleo, que van desde internados hasta puestos directivos. Reconocemos que nuestros empleados son el activo más importante de nuestra compañía, es por esto que fomentamos un ambiente de colaboración, basado en la confianza, el respeto mutuo, al valorar las diferencias de cada empleado. Nuestro proceso de selección es uno que promueve la igualdad de oportunidades en el empleo y no discrimina por razón de sexo, color, edad, condición social, creencias religiosas, condición de veterano o incapacidad. A continuación material de referencia incluyendo nuestra política de privacidad y leyes laborales aplicables:

Afiches de Cumplimiento/ Leyes Laborales (https://orientalbank.com/assets/pdfs/compliance_posters.pdf)

Política de Privacidad de Reclutamiento