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ADMINISTRATIVE ASSISTANT

TECHNOLOGY UNIT DIVISION

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Administrative Assistant supports the Department coordinating meetings, answering phone calls, attending visitors; managing incoming and outgoing mail; preparing tables, reports and letters; and managing client’s inquiries.

What You’ll Need to Succeed

· Coordinates unit calendars, meetings and conference calls with internal and external clients as needed.

·Answers inquiries and transfers incoming calls, maintaining and appropriate service level.

·Keeps the client informed about their inquiries status and clarifies any related doubts or differences.

·Receives client’s inquiries such as investigations, claims and services, resolving or routing their petitions, and supporting the process.

·Attends visitors and other staff maintaining and appropriate serve level.

·Creates spreadsheets; composes correspondence and documents using Microsoft Word, Excel and Power Point applications.

·Transcribes (Spanish and English) letters, memos, electronic mails, proposals, reports, and other related documents, reviewing submitted materials and documents for format, content and grammar.

·Provides assistance and/or prepares reports, statistics, graphics, tables and presentations as requested

·Prepares, proof and process travel and credit card expenditures.

·Scans files and retrieves Corporation’s documents, records and reports.

·Establishes and keeps records, organizes and administers file system.

·Disseminates information by phone call making, mail services, and electronic mailing, in compliance with the corporation guidelines and procedures.

·Manages the incoming and outgoing mail for the Department.

·Manages and maintains office supplies inventory, equipment, business forms, and other resources for the Department/Unit; also prepares purchase requisitions as needed.

·Provides support to management in administrative duties such as, employee attendance records, employee compliance with required training, and keeping updated employee related data in the information system.

·Daily monitors the employee’s compliance with institutional norms like assistance, clothing, service quality and behavior.

·Assists management in general duties as requested.

·Develops and runs special projects requested by management.

What You’ll Need:

• Bachelor’s degree in business administration, Secretarial Sciences or Office Administration and three to five years of experience. Or the equivalent combination of Education and Experience needed to be able to perform the functions of this job.

• The incumbent must write, speak and comprehend English.

• Interpersonal communication skills

• Knowledge of administrative and clerical procedures such as word processing systems and filling

  First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.