Job Information
Publicis Groupe Junior Billing Associate in San Jose, Costa Rica
Company description
Re:Sources is the backbone of Publicis Groupe, the world's third largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to more than 4,000 people serving a global network of prestigious advertising, public relations, media, health and marketing agencies. digital. We offer technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.
In addition to providing essential, everyday services to our agencies, Re:Sources develops and deploys platforms, applications, and tools to improve productivity, foster collaboration, and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive in a spirit of innovation that is felt around the world. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.
Overview
The Junior Billing Associate is responsible for ensuring that agency billing is accurately sent to their clients in a timely manner, as scheduled on monthly calendars and following instructions specific to each department.
Responsibilities
Billing and Invoice Management
Validate, analyze, and process all billing requests received through the system, which will be processed based on the time they arrived.
Create invoices, credit, and debit memos in the Advertmind system.
Process and review the requests such as annulments, credit notes application on customer documents to cancel or adjust those through Bravo system.
Document Delivery and Compliance
Print and deliver documents to clients.
Ensure compliance with SLA (Service Level Agreement).
Quality and Error Management
- Escalate all errors in a correct way in order to keep the standards of quality and protocol of communication already predefined.
Project and Initiative Support
- Accomplish your supervisor’s and senior analyst requests related to special initiatives and special projects such as: user’s manual and procedures, continuous improvement, group activities that allow people participation with each other, and identification with the company.
Performance and Reporting
Achieve the predefined metrics in the team and other parameters to keep acceptable levels of performance.
Execute reporting review on a monthly basis (Auditory – OT and Jobs – Prints – Delivery documents).
Additional Duties
- Perform any other duty or responsibility assigned by the CFS supervisor or manager.
Qualifications
Education: Bachelor's Degree student in administration, public accounting, finance, related careers.
Experience : 1-2 years of experience in a similar position.
Language: Upper intermediate English.
Tools: Intermediate knowledge of Excel.
