Job Information
City and County of San Francisco Utility Specialist – SFPUC – Power Enterprise (5602) (147102) in San Francisco, California
Application Opening: 7/8/2024
Application Filing Deadline: 7/22/2024
Annual Salary: $120,484 - $178,152 (https://careers.sf.gov/classifications/)
Recruitment ID: RTF0147101-01146324
APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC) (https://youtu.be/inc4CF4VKFE)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.org/.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.org/about-us/careers-sfpuc
Under direction, the 5602 Utility Specialist will perform advanced journey-level work supporting the City's efforts to expand access to clean energy programs for San Francisco electricity customers. The Customer Engagement Group is the main point of contact for power customers and will be responsible for the intake and resolution of all customer requests in order to facilitate access to SFPUC resources. This position will act as an account manager for both Hetch Hetchy Power and CleanPowerSF retail services through outreach and engagement with existing, new and relocating customers and requires exquisite attention to detail and sound professional demeanor.
Project name: Customer Engagement Specialist
Essential Functions:
Perform direct outreach to individual customers, businesses and community groups in areas such as Hetch Hetchy Power, CleanPowerSF, energy efficiency, renewable energy, and other programs that support Power Enterprise goals
Identify new and existing business opportunities for potential expansion to increase SFPUC’s customer base within its service territory
Maintain up-to-date records of contact information with key relationships, power operations, energy consumption and other related data
Serve as the customer champion within SFPUC to assure that customers' initial interconnection process and their continuing service meet the highest customer service standards
Help develop marketing and outreach strategies to facilitate customer solutions and growth
Collaborate and work closely with other Power Enterprise staff to efficiently follow program rules, policy directives and contractual constraints to ensure that customer needs are met effectively.
Identify operational constraints and evaluates or recommends policies and procedures to improve operations, mitigate risks, increase revenues and decrease costs
Class 5602 performs other related duties as required.
This announcement may be used to filled multiple positions.
Education: Possession of a baccalaureate degree from an accredited college or university preferably with major coursework in Law, Engineering, Environmental Studies, Natural Resources, Computer Science, Business Administration, Mathematics, Statistics, Economics or other field related to the utility business; AND
Experience: Four years of verifiable journey-level work experience in one or more of the following areas: planning, scheduling, cost estimating and resource projecting for mid to large scale projects; water supply/infrastructure management and planning; power operations planning and scheduling; analysis, interpretation and application of utility contracts and regulations in either water, power (electric and/or natural gas), telecommunications, or a wastewater/clean water program; utility market and environmental analysis and planning; power supply and transmission rates and contracts; generation, transmission or distribution planning and design; or long-term utility systems planning.
Specified positions may require possession of a valid California Class C driver's license.
Substitution: Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis.
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications (https://sfdhr.org/recruitment-details#qualifications) and Verification of Experience and/or Education (https://sfdhr.org/recruitment-details#verification) for considerations taken when reviewing applications.
Verification of Education and Experience:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)
Conviction History
Employee Benefits Overview (https://careers.sf.gov/benefits/)
Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)
Disaster Service Worker (https://sfdhr.org/disaster-service-workers)
ADA Accommodation
Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)
Right to Work
Copies of Application Documents (https://sfdhr.org/recruitment-details#copies)
Diversity Statement
HOW TO APPLY
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.
- Select the “I’m Interested” button and follow instructions on the screen
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Rocio Mendoza at rmendoza@sfwater.org.
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
