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Google Technical Program Manager, MarTech (Website) in San Francisco, California

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

The application window will be open until at least September 30th, 2024 . This opportunity will remain online based on business needs which may be before or after the specified date.

Location Preference : California

Area Description:

This role is part of the Growth department on the Digital team. You'll collaborate with ad operations and growth specialists to deliver web, app, and media analytics to key stakeholders. The Growth team works across departments—including sales, marketing, brand, and product—to identify new opportunities and test strategies to drive revenue and improve the customer experience with GFiber’s products.

Role Description:

As the Technical Program Manager, MarTech (Website), you will be the technical lead responsible for managing GFiber’s websites and integration points, supporting digital marketing and sales efforts. You’ll lead, organize, and manage program activities that drive business outcomes while developing systems to proactively identify improvements and drive future optimizations including change management and performance metrics. You'll oversee content management systems, A/B testing tools, and tracking implementations, ensuring smooth operations and optimal performance. Collaboration with cross-functional teams will be key in driving our analytics, marketing, and growth initiatives.

In this role, you’ll:

  • Provide technical expertise and guidance for GFiber website management and tool integration.

  • Implement and manage tools for content management, knowledge management, A/B testing, tracking, and services integration.

  • Create technical design documents for new website features and integrations.

  • Manage user access, roles, and responsibilities for web tools like Contentful, Optimizely, and KMS Lighthouse.

  • Support change requests, issue management, and day-to-day updates related to website content and services, and also align with stakeholders on decisions and changing circumstances.

  • Collaborate with Engineering, Enterprise PMO, Customer Engagement, and third-party vendors to guide cross-functional strategic initiatives focused on improving the usability, reliability, and sustainability of our web infrastructure.

At a minimum we’d like you to have:

  • Bachelor's degree in Digital Marketing, Web Development, or related fields—or equivalent practical experience.

  • 4 years of technical program management experience with an emphasis on managing websites and portals with large-scale direct-to-consumer traffic.

  • 4 years of experience with headless Content Management Systems (e.g. Contentful, Sanity).

  • Direct experience with front-end development and integrating third-party tools like maps, CMS & KB tools, web analytics, and CRM systems.

It’s preferred if you have:

  • Experience with A/B testing tools (e.g. Optimizely, Optimize, Test and Target) and experiment configuration.

  • Experience implementing and supporting analytics and tracking platforms (e.g., Google Analytics 4, Adobe Analytics, Hotjar).

  • Experience configuring and managing cloud-based hosting services.

  • 2 years of experience with JavaScript and Python.

  • 2 years of experience with front-end technologies like HTML, CSS, React, Semantic Markup, YAML, JSON, and JS libraries.

  • 2 years of vendor management or leading a team.

  • Direct experience using written and verbal communication to convey technical requirements to both technical and non-technical stakeholders.

External Posts Only: [To be Completed by TA]

The US base salary range for this full-time position is $118,000 - $172,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. (https://careers.google.com/privacy-policy/) For more information please refer to our Equal Employment Opportunity Policy (https://careers.google.com/eeo/) and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) (https://careers.google.com/jobs/dist/legal/EEOC_KnowYourRights_10_20.pdf) .

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form (https://docs.google.com/forms/d/e/1FAIpQLSdssMbqAfgzQyXmBStjjc-OOg64CssJRQf5_yWGEBClZZrkpw/viewform?resourcekey=0-CxawQc0qPzP7wkZuem4M3A) . Our candidate accommodations team will then connect with you to confidentially discuss your options.

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