Job Information
Scripps Health Patient Service Specialist - Float Pool - Rancho Bernardo in San Diego, California
This is a Full-Time position (80 hours per pay period) with eight hour day shifts (Monday - Friday, 8AM - 5PM), located at our Scripps Clinic in Rancho Bernardo. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health? AWARD-WINNING WORKPLACE: * Made Becker’s 150 Top Places to Work for 2024 * Recognized by Newsweek as one of America’s Greatest Workplaces for Diversity in 2024 * #5 in Fortune Best Workplaces in Healthcare 2023 * #78 in PEOPLE Companies that Care 2023 * #95 in Fortune 100 Best Companies to Work for 2023 * Nearly a quarter of our employees have been with Scripps Health for over 10 years
Join a caring team supporting Scripps Clinic Rancho Bernardo as a Patient Service Specialist in the Float Pool department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
- Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
- Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
- Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
- Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
- Able to adapt, prioritize and meet deadlines.
Preferred Qualifications:
- 2 years of experience in customer service or healthcare/medical office environment.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code.
Job: *Business Office
Organization: *Scripps Clinic
Title: Patient Service Specialist - Float Pool - Rancho Bernardo
Location: Central San Diego County-SAN DIEGO-SCRIPPS CLINIC - RANCHO BERNARDO
Requisition ID: 242006784
