Easter Seals Jobs

Summary:

In the My Benefits Champion Representative I role, the successful candidate will work in a call center environment providing benefits administration and customer support services via telephone and email. Successful candidate will act as a benefit advocate for our clients and help resolve employee benefit issues, as well as educate our clients on how to better utilize their health and insurance benefit plans by performing the following duties.

Essential Duties and Responsibilities:

• Communicates with employers, employees, and insurance carriers to resolve benefit issues.

• Answers benefits and insurance claims questions and recommends corrective services to address customer complaints.

• Works with team and supervisor to resolve complicated and escalated issues.

• Works with a high volume of emails and calls.

• Provides high quality of work with professional demeanor, technical accuracy and conformity to company policies.

• Prioritizes problems and works through priorities.

Key Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong understanding of benefit plans, provisions and customer service skills is preferred.

• Problem Solving - Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Work well in group problem solving situations; Use reason even when dealing with emotional topics.

• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.

• Strong ability to multi task and handle a high volume of work.

• Team Work - Supports everyone's efforts to succeed.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• 2 years of related customer service experience and/or training in health care or benefits administration; or equivalent education and experience.

• Bachelor’s degree is preferred.

• Benefits administration experience or experience working for an insurance carrier is strongly preferred.

Other Requirements:

Must hold a valid CA Life Agent license or will obtain.

Language Skills:

• Bilingual in Spanish/English Preferred.

• Ability to read, analyze and interpret health and insurance benefit summaries, explanation of benefits, and summary plan descriptions.

Computer Skills:

• To perform this job successfully, an individual should be proficient in Microsoft Word and have the ability to develop basic Excel spreadsheets.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to talk or hear.

• The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.

• Specific vision abilities required by this job include Close vision and Distance vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

About Us:

Our team of dedicated professionals delivers customized employee benefit and wellness solutions by combining best-in-class insurance placement, proven long-term strategies, exceptional service, and leading technology. We are passionate about the work we do for people, companies and communities. Our goals are to continue to grow and bring innovative solutions to our clients. To achieve our company goals, we’ve developed a culture built on strong values, healthy lifestyles and effective communication.

Hourly Pay:

$27.50

Department Communications/Public Relations

Required Experience: 2-5 years of relevant experience

Required Travel: No Travel Required

Required Education: Associate degree (2-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

EEOAA Policy (https://hubinternational.jobs/eeo/)

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