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Microsoft’s Cloud Operations & Innovation (CO+I) is the powerhouse behind our cutting-edge Commercial cloud services and the bedrock of our AI product offerings. Our global reach extends to over 60 cloud regions and 200+ datacenters, spanning more than 25 geographies. Through our robust Datacenter infrastructure, we catalyze the cloud services provided by our esteemed Internal partners, including Microsoft Azure, Bing, M365, Dynamics 365, and Xbox, thereby empowering millions of customers to achieve unparalleled success.

As a Program Manager within the Regional Maxima team, you will operate within a robust and impactful team focused on managing the customer and internal growth within our regions. You will be instrumental in working across the company to ensure the health of our Commercial Cloud expansion exceeds customer expectations. Your pivotal role encompasses refining our region management process to prioritize our customers so that they can grow across all Azure Regions and communicating the strategy across Microsoft.

In the role you will:

• Forge and nurture strategic relationships with key stakeholders and partners across the CO+I organization, Azure Core Compute Capacity Teams as well as Business Planning, Azure Marketing and in some cases, Microsoft Customer and Partner Solutions (MCAPS)

• Leverage your business acumen and technical expertise to bolster ongoing customer engagement (internal and external) guaranteeing that our region strategy resonates with customer expectations and that all stakeholders understand the risk of non-performance

• Exercise relentless curiosity to uncover and implement process enhancements, thereby fortifying our governance frameworks as we ambitiously expand our commercial cloud footprint amidst the dynamic landscapes of commercial and AI architectures

Professional Growth: The Program Manager Regional Maxima, Cloud Operations + Innovation places a high premium on the personal and professional growth of every team member. We are committed to fostering an environment that offers comprehensive training and development opportunities, including:

• Career Experiences: Experience diverse roles within the organization to broaden your expertise.

• Diversity & Inclusion Initiatives: Participate in programs and events that celebrate and promote inclusivity.

• Professional Certifications: Gain industry-recognized qualifications to advance your professional standing.

Join us in our quest to redefine the future of cloud computing and AI, where your contributions will not only shape the trajectory of Microsoft’s cloud endeavors but also the success stories of countless customers around the globe.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.

• Relocation support will be provided, and successful candidates must ​relocate or reside within 50 miles of the hub office location.

• This role is eligible for hybrid or remote work, up to 100%.

Responsibilities

• Collaboration: Strengthens interdepartmental relationships within CO+I and with key stakeholders, promoting a unified approach to region expansion that embodies our One Microsoft ethos

• Critical Thinking: Analyzes and asks insightful questions across the multiple teams that have inputs into capacity, understanding both internal and external growth assumptions and challenge assumptions/inputs that don’t align

• Process Enhancement: Utilizes insights from engagements and root cause analyses to refine and automate processes, ensuring adherence to our high standards and driving ongoing enhancements

• Long-Term Planning: Champions long-term regional health initiatives by applying Regional Maxima principles, focusing on sustained customer success and operational excellence

• Stakeholder Management: Aligns internal and external stakeholders with the Regional Maxima Strategy, with clear and actionable next steps

Qualifications

Required Qualifications:

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience

• 1+ year(s) experience managing cross-functional and/or cross-team projects

• 1+ year(s) technical product/service/project, software development or software engineering experience

• 1+ year(s) experience working with cross-team stakeholders in a matrixed organization

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 1+ year(s) experience in cloud operations or cloud services

• 1+ year(s) experience in hyperscale cloud data center and network architecture 

• 1+ year(s) experience in planning cloud specific infrastructure

• 5+ years experience leading and managing a business-critical function

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until November 26, 2024.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .