Easter Seals Jobs

Description We are offering an opportunity for a Help Desk Analyst in the banking industry, situated in San Antonio, Texas. The ideal candidate will be responsible for providing consistently high-quality service and support to end users in a dynamic work environment. This role will involve both desk-based work and providing service at user's desks as needed.

Responsibilities:

• Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.

• Provide remote access via IT service desk tool and or Skype for Business.

• Utilize Active Directory and O365 as part of daily tasks.

• Provide hands-on support to internal staff, maintaining hardware/software support.

• Leverage internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issues.

• Process and manage service desk tickets efficiently, ensuring prompt resolution.

• Collaborate with IT team members to enhance service delivery.

• Assist in the training and guidance of new team members.

• Stay updated on the latest processes and IT industry trends.

• Adhere to all company procedures and policies. Requirements

• Must possess a minimum of a high school diploma or equivalent; a bachelor's degree in a relevant field is preferred.

• Proven experience as a Help Desk Analyst or similar customer support role.

• Proficiency in Active Directory and Service Desk Tickets is required.

• Strong problem-solving skills, with the ability to troubleshoot and resolve system issues.

• Excellent communication skills, both written and verbal, to effectively assist users and explain technical concepts.

• Ability to work independently and as part of a team.

• Must be able to handle multiple tasks and prioritize effectively.

• Strong knowledge of Microsoft Office Suite and other relevant software.

• Familiarity with remote desktop applications and help desk software.

• Strong customer service orientation with a focus on empathy, patience, and professionalism.

• Willingness to continue learning and improving technical skills.

• Ability to work in a fast-paced environment and adapt to changing technology.

Call today for Immediate Consideration!

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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