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Summary The Central Violations Bureau Clerk position is located in the Department of Program Services (DPS), Court Services Office (CSO), Programs Division (PD), Central Violations Bureau (CVB) Branch in San Antonio, Texas. The CSO is responsible for the management of resources, programs, and services related to court administration and case management. Responsibilities This position will report to a Central Violations Bureau team Supervisor. CSO seeks a self-motivated, Central Violations Bureau (CVB) Clerk. The CVB processes federal violation notices issued to defendants by federal law enforcement officers and provides support services for U.S. magistrate judges, clerk's office staff and federal law enforcement agencies nationwide. The CVB also assists federal law enforcement agencies with technical support of electronic access to the CVB system. The primary responsibilities of this position are data entry and phone support. The duties of this position include, but are not limited to: Entering violation notices and fines received from issuing agencies and other payments into an automated case-tracking and processing system. Preparing, reconciling, and forwarding court dockets to the appropriate Judicial office for those cases where the defendant requests a court hearing in lieu of paying a fine or court appearance is mandatory. Answering telephone inquiries regarding pending and closed cases, payment information and other related matters from defendants, and issuing agency personnel and federal judges. Utilizing word processing software to prepare routine and non-routine correspondences in response to inquiries. Maintaining close liaison with issuing agency personnel, federal law enforcement officers and federal judges and their staffs. Opening and distributing incoming mail. Processing outgoing mail and DMV files. Requirements Conditions of Employment CONDITIONS OF EMPLOYMENT All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation. Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience performing data entry, working with customers, answering phones, and solving customer problems. The following are preferred experiences/skills and are not required to qualify for this position: The ability to type at least 60 words per minute with an error rate of less than 1% (A typing certification must be included to verify typing speed) Experience in a high-volume call center. Education This position does not require education to qualify. Additional Information The AO is an Equal Opportunity Employer.