Job Information
University of Utah Health Utah MH1 Crisis Worker in SALT LAKE CITY, Utah
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
A Certified Crisis Worker, working primarily with the Mental Health First Responders (MH1) and secondarily on the Utah StatewideCrisis Linetelephonic system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. This position is embedded on the University of Utah campus and focuses primarily with students in a crisis situation. This position is responsible for responding to crisis cases by providing assessment, crisis intervention therapy, mobilization of internal and external resources, establishing appropriate stabilization and disposition of each case and referral for follow-up care.
A Certified Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources through call or text. Services also include collaboration with campus partners, stakeholders, and local mental health authorities in the state of Utah.
This position has the authority to assess psychiatric emergency patients and determine what resources a client and family requires in order to resolve or diminish a crisis. Challenges encountered by the incumbent include responding to suicidal and homicidal patients, those who are too irrational to remain at liberty in the community or who may be infected with hazardous infectious agents. There is also a risk of assault from agitated, combative, irrational patients experiencing psychosis from mental disorders or substance abuse.
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
Responsibilities
Provides immediate response and crisis treatment to crisis victims, their families and departments requesting assistance. Responds to on-call requests from police, health and service agencies, families and patients to provide consultation as needed.
Completes assessments in life-threatening situations (including risk of suicide and/or homocide), outlines and implements therapeutic strategies, mobilizes and convenes support systems, acquires specialized medical consultation as needed and arranges appropriate follow-up or referral for each crisis case.
Completes clinical documentation of the patients' assessment and services in the proper hospital and maintains files on all crisis patients. Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker)
May participate in case conferences, patient care planning meetings and with community health agencies to facilitate continuity of care and coordination of services.
Plans and participates in staff development conferences for crisis staff; may assist in training psychiatric residents and graduate students.
Assists with community outreach activities, i.e., professional counseling, lectures, in-service training and preventive education programs.
Collects and analyzes utilization data to evaluate program effectiveness, quality assurance, program planning and contracted service.
Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship with every individual who calls or texts into the Helpline.
Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
Utilize closed ended questions that obtain information specific to the safety of the caller. This may include suicide prompt questions.
Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
Use of the consultative process, e.g. knowing who to call under what conditions.
Knowledge / Skills / Abilities
Ability to type at least 30 WPM.
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Ability to report to work on time and avoid unnecessary absenteeism.
Demonstrated awareness towards people with various identities from different cultural backgrounds.
Basic suicidology, including suicide assessment of desire, intent, capability, and buffers
Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention
Voluntary and involuntary hospitalization criteria and procedures
Qualifications
Qualifications Required
Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:
(a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
(b) Individuals with a minimum of bachelor’s degree in a human service related field;
(c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
(d) Individuals certified as Case Managers for a minimum of one year; or
(e) Individuals certified as Family Resource Facilitator for a minimum of one year.
Qualifications (Preferred)
Preferred
- One year customer service experience.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- Employee must be able to meet the following requirements with or without an accommodation. This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:
Sherrie Hayashi
Director/ Title IX Coordinator
Office of Equal Opportunity and Affirmative Action (OEO/AA)
383 University Street, Level 1 OEO Suite
Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted atoeo.utah.edu/
For more information: https://www.utah.edu/nondiscrimination/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 69791
Reg/Temp Regular
Employment Type Full-Time
Shift Evening
Work Schedule Wed- Sat 1600-0200
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Mental Health Institute (HMHI)
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HMH ENT 93F MH1 Campus Mobile
Category Social Services
Workplace Set Up On-site
