Easter Seals Jobs

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $16.73 - $24.27

Job Description ALL INTERNALS MUST APPLY BY 12:24:24Essential Functions and Responsibilities: * Supports typically one content area of the Student Lifecycle * Coordinates cross-functional and/or collaborative efforts with internal staff to provide support to students * Takes inbound calls and has possible outbound conversations that address the needs of the learner. Additional steps may be taken, for example, escalating an issue to the appropriate department to satisfy the student learner and resolve their issue * Assists student learner and staff with processes across the Enrollment and Student Lifecycle (eg. uncontacted lead management, mentor change requests, requests for contact, accessing internal contact information, a replacement laptop, student ID cards, student condolence cards and flowers, referrals to the Financial Support Fund) * Assists student learner or staff in task processes, such as scheduling of appointments, unofficial transcript research and review, process updates, etc. * Resolves student issues with a full understanding of WGU and student support platforms and systems, providing effective and quality support. * Enforces student policies and procedures while dealing with student learners, which can include: proper greeting, verification, documentation, call control and efficiency requirements with minimal errors as well as providing accurate information and taking correct action as defined by WGU * Conducts and manages proper case documentation procedures as defined by the department

Knowledge, Skill and Abilities: * Proficient use of Salesforce workspace and Purecloud applications * Adequate computer skills * Ability to navigate different technological platforms * Good communication skills, both verbal and written * Proficient use and operation of personal computers and associated standard software, including Microsoft Office Suite and other office resources and equipment including phones, telecommunication systems, copymachines

• Demonstrates WGU leadership principles and cultural beliefs
• Ability to collaborate with colleagues inside the department
• Ability to keep a positive attitude with all members of WGU
• Able to accept and implement feedback from QA Coaching and in Supervisor one on... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by f ederal, state or local law.