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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

Verint's Senior Architect, CCaaS plays a key role in designing and implementing a SaaS CCaaS solution, as well as implementing that solution for customers. Leveraging expertise in cloud-based technologies, telephony, customer experience strategies, and software engineering, you will collaborate with cross-functional teams to deliver best-in-class solutions.

Principal Duties and Essential Responsibilities:

• Participate in establishing our open CCaaS platform strategy and roadmap.

• Design end-to-end CCaaS solutions that align with business needs and direction.

• Architect scalable and resilient cloud-based contact center infrastructure.

• Leverage unified communications, telephony and contact center technologies and platforms.

• Collaborate with go-to-market, product management and engineering to develop comprehensive designs and implement solutions.

• Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics.

• Collaborate with sales on customer opportunities and provide input on enablement material and demonstrations.

• Develop integration strategies with third-party platforms to enhance platform functionality. IPaaS experience a strong plus.

• Provide mentorship and guidance to engineering teams.

Minimum Requirements:

• Bachelor’s degree in Computer Science or equivalent experience

• Minimum of 10 years in unified communications, telecom or contact centers

• Minimum of 5 years’ experience with cloud-based solutions – AWS or Azure strongly preferred

• Proven track record of architecting and implementing CCaaS solutions

• Proficiency in Java, C/C++, Golang, or .NET

• Experience with telephony protocols including SIP, WebRTC, and VoIP

• Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM

• Strong communication skills

• Demonstrated ability to work in a fast-paced, collaborative environment

#LI-KD1

MIN: $145K

MAX: $190K

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

For US Applicants

_2024 Benefits Offering (https://fa-epcb-dev1-saasfaprod1.fa.ocs.oraclecloud.com/fscmUI/faces/AtkTopicContentQuickPreview?TopicId=300000160018102&Title=Verint+2024+Benefits)_