Job Information
WORKDAY, INC. Production Readiness Program Manager in SALT LAKE CITY, Utah
*Your work days are brighter here.*
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Workday's Proactive Support organization provides proactive and personalized support for customers requiring a higher level of engagement. We support pre-deployment performance testing and business critical activities in production, helping customers maximize performance and effectively manage their operations.
About the Role
Our Program Managers focus on the creation and maintenance of Workday's Performance Methodologies that are used by the Workday and Partner Services Organizations for performance testing during customer deployments. Additionally, we lead strategic internal programs supporting objectives and priorities of the Proactive Support Organization.
To ensure exceptional performance, our Program Managers engage in a comprehensive training program which equips them with advanced insights into Production Readiness and Technical Account Management, empowering them to deliver outstanding results.
As the "CEO of their projects" the Program Manager takes full ownership of projects and programs, building strong relationships across Workday and with external partners, effectively managing expectations, and exerting indirect influence to successfully drive timely completion of projects. The Program Manager is responsible for all communication, documentation, enablement and change management related to their projects including educating internal and external stakeholders.
Keys to success in this role include:
Outstanding project leadership and ability to manage multiple projects simultaneously
Analytical competence and use of indirect influence to overcome challenges and drive project success
Effective time management and prioritization skills
Hyper-attention to detail
Ability to thrive with ambiguity
A passion for customer success
Pride in producing quality outcomes
About You
The ideal candidate will have a passion for customer relations, project management, technical and system performance analysis. This role requires a self-motivated professional that consistently brings a high level of dedication to projects, customers and teammates along with the ability to strategically and tactically navigate unique challenges.
You are able to connect the dots between big picture goals and detailed requirements. You are capable of bringing people together to achieve common goals and making exciting things happen. You have a positive outlook and your high standards for quality encourage those around you.
You enjoy working closely with others, building strong cross-functional relationships and having some laughs along the way. You create a safe teamwork environment and thrive with ambiguity. You have a passion for learning, sharing new insights and respectfully challenging the status quo. You take a non-dogmatic, framework-agnostic approach to learning and project work - drawing from the most relevant practices and patterns in a thoughtful way to create great outcomes.
You take full ownership of projects, accurately reporting status and effectively managing and communicating issues, risks, and concerns. You effectively implement change management strategies to facilitate smooth transitions and adoption of new processes or initiatives and assess potential impacts of changes, identify areas of resistance, and develop mitigation plans to ensure successful implementation.
Basic Qualifications
P3 Production Readiness Program Manager
Bachelor's degree or equivalent work experience
4+ Years of proven program/project management experience
4+ Years Experience managing technical projects in a SaaS environment
Practical knowledge of project management methodologies
Adobe Experience Manager (AEM) or other content management system experience
P4 Production Readiness Program Manager
Bachelor's degree or equivalent work experience
7+ Years of proven program/project management experience
7+ Years Experience managing technical projects in a SaaS environment
Practical knowledge of project management methodologies
Adobe Experience Manager (AEM) or other content management system experience
Other Qualifications
Proven analytical and problem-solving skills and capability to interpret client business needs and translating them into application and operational requirements.
Ability to learn new products and technical concepts quickly through instruction and self-training.
Availability and flexibility to work with global teams in multiple time zones.
Demonstrated ability to handle day-to-day work challenges confidently and to adjust to shifting priorities.
Ability to write sophisticated formulas in Microsoft Excel and/or Google Sheets.
Comfortable in a fast-paced process-focused environment, adept at problem-solving.
Experience with project management tools like Smartsheet, Jira, etc.
Excellent organization, communication and presentation skills.
PMP Certification preferred.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $92,000 USD - $138,000 USD
Additional US Location(s) Base Pay Range: $87,400 USD - $163,200 USD
Our Approach to Flexible Work
With Flex Work, we're comb ining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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