Easter Seals Jobs

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Job Duties * Proactively monitors network performance using designated tools and identifies potential issues based on alerts. * Analyzes and diagnoses availability incidents, pinpointing root causes of problems related to hardware, software, or environmental factors. * Resolves identified issues within defined SLAs (Service Level Agreements) or escalates complex issues to the appropriate team according to established procedures. * Thoroughly documents incidents in the NOC Event Form, capturing details and resolutions for future reference and knowledge base development. * Leverages scripting languages like Python and Javascript to automate tasks and enhance efficiency. * Generates performance reports, identifies trends, and proactively collaborates with senior personnel to predict and prevent future outages. * Works with internal teams to create and maintain accurate knowledge base articles for troubleshooting. * Performs other job-related duties as assigned. KSAs * Excellent analytical and problem-solving skills balanced with effective communication and excellent customer service skills. * Exceptional verbal and written communication skills. * Ability to work independently, analyze issues, and make decisions with minimal management intervention. * Proactively involves key technology infrastructure teams, when necessary. * Ability to anticipate potential obstacles and develop contingency plans to overcome them. * Awareness of new and existing technologies, architecture, and best practices. * Ability to manage multiple issues simultaneously in a high-pressure environment where change is commonplace. * Ability to handle multiple interruptions and multi-task effectively in a fast-paced environment. * Ability to diligently follow standards and best practices for many different technology areas. * Strong understanding of AWS systems and the essential services that AWS provides. * Strong understanding of AD and Powershell. * Strong understanding of network protocols and troubleshooting methodologies. * Strong understanding of Rest/Soap API requests.

Minimum Qualifications * Bachelor's Degree in Computer Science or related field * 3 years of experience as a NOC Engineer or in a NOC environment. *  Proficient in Salesforce, Single Sign-On Management System, Active Directory, Office365, PAMS, Scheduling Management Applications, OnBase, Remote Desktop Access Applications, Oracle, and SQL. *  Experience with network monitoring and alerting tools. *  Proficiency in scripting languages like Python and Javascript. *  Admin experience in ServiceNow *  IIQ experience *  Banner experience * Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements.  Generally, equivalent relevant experience is... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sex ual orientation or any other classification protected by federal, state or local law.