Job Information
BioFire Diagnostics, LLC. Microsoft 365 Administrator in Salt Lake City, Utah
Position Summary:
The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members who pride themselves in a job well done while positively impacting those around them. As a company, we pride ourselves on transparency and open two-way communication.
You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow-the-sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365.
Primary Responsibilities:
Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
To ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and to maintain it in operational conditions
Participate in weekly meetings with the global platform team to synchronize on-run operations
Defining and evolving strategy and Standard Operating Procedures (SOP) M365 in accordance with group standards
Assist local, regional, and global teams in configuring and supporting Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
Support developing and documenting an Operations Manual for run support of the 365 platform
Incident and Problem Management: you will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
Participate in projects to evolve or implement the new features of the Microsoft 365 platform
Fulfill Day-to-day Operation issues, Service Requests, and Project tasks related to the Microsoft 365 platform
Respond and resolve escalated system incidents, problems, or outages and accurately report and document solutions
Perform problem root cause analysis
Coordinate and manage changes following the change management process
Must be able to produce detailed, accurate technical documentation
Education, Skills, & Experience:
High school diploma/GED with 10 years of IT technical experience, including 3 years of experience administrating Office 365
Microsoft 365 Certified Enterprise Administrator expert certification preferred
Network+, Security+; ITIL® V3 or ITIL® V4 certifications; other relevant certifications preferred
ServiceNow experience is a plus, or another ticketing system
Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
Teams
OneDrive for Business
Office 365 Licensing
Yammer/Viva Engage
SharePoint
Office Online
Excel, Word, Outlook, and PowerPoint
Experience managing Microsoft Endpoint Configuration Management (Intune)
Familiarity with configuring Microsoft Teams audio-visual devices
Experience with configuring and managing on-prem Active Directory, Azure Active Directory, and Azure AD connect
Advanced knowledge of PowerShell cmdlet and scripting (development and optimization)
Knowledge and understanding of Group Policy
Experience configuring and managing Microsoft Defender for O365 Microsoft Defender for Endpoint
Familiar with role management using IAM platform
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