Job Information
University of Utah Manager, Student Support Services in Salt Lake City, Utah
Details
Open Date 12/12/2024
Requisition Number PRN40593B
Job Title Manager, Student Services
Working Title Manager, Student Support Services
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
- Mon-Friday 8am-5pm
VP Area President
Department 00292 - TRiO
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $50,000 - $55,000
Close Date 03/03/2025
Priority Review Date (Note - Posting may close at any time) 01/03/2025
Job Summary
The Office of Undergraduate Studies invites applications for the position of Student Support Services ( SSS ) Manager. From admission to graduation, the units of the Office of Undergraduate Studies at the University of Utah provide every student with an exceptional educational experience that empowers them to lead transformational lives wherever their educational and professional futures take them.
The TRIO Student Support Services ( SSS ) program is a federally funded college success program that serves qualifying low-income, first-generation, and students with disabilities. The Student Support Services Manager develops and implements policies, programs, and financial objectives. Under minimal supervision, is responsible for planning, organizing, directing, and overseeing all aspects pertaining to student service functions of Student Support Services’ internal and external partners. This includes (but is not limited to) staffing; financial management operations; development of curriculum, workshops, and other education materials specific to academic programs; and academic advising. The Manager also acts as a catalyst between the department and its students and staff to ensure continuity and quality of service and care.
Priority review date: January 3, 2025.
Responsibilities
Assist Director in the development and implementation of student-centered services, staff management, and financial objectives for the TRIO Student Support Services ( SSS ) Program consistent with the University of Utah’s goals and objectives.
Assist in the recruitment and selection of SSS Program participants in accordance with federal legislation.
Maintain a cohort of SSS students and provide advising services by maintaining participant records and monitoring the academic progress of participants.
Markets and promotes new and existing programs and services to internal and external partners.
Assesses the needs of students and adjusts the structure of the program to address those needs.
Lead data collection efforts for the Annual Progress Report ( APR ) for the grant for the U.S. Department of Education.
Maintain accurate program records.
Assist the Director with timely program evaluations toward continuous improvement in the quality of program services and the attainment of program outcome objectives.
Participates in University-wide committees to establish student-centered standards and administrative plans and policies.
Facilitates cooperative and collaborative community and institutional relationships.
Ensures student satisfaction by analyzing course feedback, complaints, concerns, suggestions and providing appropriate follow-through.
Develops departmental strategies consistent with the assigned department’s continuous quality improvement program.
Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.
Assist in the recruitment, selection, onboarding, training, and supervision, and evaluation of all SSS Staff including SSS program coordinator, tutors, and others hired to support the program.
Participates in the development and interpretation of department policies to ensure compliance with the University’s policies and regulatory requirements. Ensure compliance with federal and state regulations.
Establishes internal objectives (short and long-term goals) and implements procedures to meet goals.
Ensure compliance with federal and state regulations.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Four to six years of progressively more responsible professional staff management experience. 2. Two to three years of TRIO experience strongly preferred.
Two to three years demonstrated ability to work effectively with low-income. first generation students, including English Learners, and their families strongly preferred.
Masters degree in a relevant field
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
