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Career Opportunities: IS ServiceNow Systems Analyst (24726)

Requisition ID 24726 - Posted 12/04/2024 - CareOregon - Full Time - Permanent - Portland - Multi Location (9) Job Description Print Preview

Candidates hired for remote positions must reside in Oregon, Washington, Utah, Idaho, Arizona, Nevada, Texas, Montana, or Wisconsin.

Job Title IS ServiceNow Systems Analyst Exemption Status Exempt Management Level n/a Direct Reports n/a Manager Title Director, IS Service Delivery Department Infrastructure Requisition 24726 Pay and Benefits Estimated hiring range $71,340 - $87,200 / year, 5% bonus target, full benefits. www.careoregon.org/about-us/careers/benefits Posting Notes This is a fully remote position, but you must reside in one of the listed 9 states. Job Summary This position is responsible for providing system analysis for the organization's Information Technology Service Management (ITSM) / Service Delivery Platform (ServiceNow). The Service Quality team requires this new role to perform the key tasks of backlog request management, business representation / voice of the customer, user story creation, process testing, and future vision for ServiceNow. The role participates in vendor management interactions, supporting the long term vendor performance and relationship.

Essential Responsibilities System Analysis * Participate in objective decision making to maintain data integrity, alignment and usability of ServiceNow for multiple departments across the organization in line with organizational objectives. * Maintain knowledge of the impact a configuration change has on upstream and downstream services and business workflows. * Assist IS Service Quality manager ITSM system governance including the evaluation and monitoring of ServiceNow to ensure alignment with and sustainability. * Participate in frontend and backend process testing and implementation of new modules and capabilities of Service, and ongoing upgrades. * Perform routine quality assurance testing to validate configuration behavior against established baselines. * Develop and maintain appropriate configuration documentation related to configuration and processes. Collaboration * Collaborate with the Service Quality Manager and IS Service Delivery Director to build ServiceNow project portfolio. * Collaborate with the ServiceNow Architect to accurately test development and automation. * Serve as the point of escalation following the service desk for ServiceNow users experiencing functionality issues. * Assist other departments with ServiceNow functionality questions for current, new or emerging work. * Assist stakeholders in submitting comprehensive development and Change Control Board requests. * Assist ServiceNow architect, application and service desk support, and engineers with a variety of user, process and system needs, such as interpreting requirements for technical solutions and verifying deployed solutions meet the business need. * Support internal and external auditors to provide system configuration information, as needed. * Participate fully and constructively in department meetings, department decisions and department growth. * Participate as a resource in interdepartmental workgroups, such as the Change Control Board, cost and utilization committees, and payment integrity program. * Maintains impartiality and upholds the objectives of the organization. * Participate in software user groups, attend conferences to further education and establish relationships with peer organizations. Vendor... For full info follow application link.

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