Job Information
University of Utah Health Coverage Case Manager in Salt Lake City, Utah
Details
Open Date 08/09/2024
Requisition Number PRN39509B
Job Title Coordinator, Office Support
Working Title Health Coverage Case Manager
Job Grade D
FLSA Code Nonexempt
Patient Sensitive Job Code? Yes
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
This is a hybrid role that is partially in office and partially remote.
VP Area President
Department 00306 - Student Health
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $22.00 - $26.40
Close Date
Open Until Filled Yes
Job Summary
Provides support to individuals utilizing the Student Health Center and other Health and Wellness offices at the University of Utah. This position is designed to aid patients in navigating their health insurance coverage by answering questions about the Student Health Insurance Plan ( SHIP ) benefits, working with insurers, and advising students and their dependents about the resources that are available to them.
Responsibilities
Essential Functions
Answer questions from patients at the Student Health Center regarding their SHIP insurance coverage, prescription coverage tiers, and benefits and eligibility.
Manage the main Student Health Center email inbox by either responding to messages or forwarding to the appropriate staff member.
Function as a liaison between the Student Health Center and the other Health and Wellness offices.
Advise students on what to look for with an insurance plan and how to compare different types of coverage including Medicaid.
Assist students in determining what medical and mental health coverage they have through their current insurance plans, and help students find in-network options for care.
Problem Solving
Demonstrated critical thinking and ability to analyze information and problem solve.
Demonstrated professional verbal/written communication skills.
Ability to work independently within a team setting.
Ability to adapt to a dynamic work environment.
Demonstrated ability to prioritize and manage a large workload.
Ability to multitask.
Demonstrated ability to complete work with a high level of detail and accuracy.
Ability to provide professional and courteous service in all interactions with internal and external customers.
Ability to learn and use new systems, including Electronic Medical Record ( EMR ) systems.
Ability to navigate and maneuver through multiple web sites.
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job..
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree or equivalency (2 years related work experience may be substituted for 1 year of education) in a related area and a strong commitment to providing excellent customer service and effective communication skills required.
Strong coordination and organizational skills required to prioritize conflicting deadlines. Ability to work independently, analyze, and make decisions to provide support to internal and external customers.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Prior experience as an Affordable Care Act Insurance Navigator
Understanding of Affordable Care Act guidelines.
Experience advising patients on health insurance options.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
