Job Information
Salt Lake City Corporation Front Office Technician - Human Resources in Salt Lake City, Utah
Position Title:
Front Office Technician - Human Resources
Job Description:
The Salt Lake City HR team is looking for a front desk technician ready to welcome our visitors, help new employees get set up for success and complete paperwork, and provide support to HR programs and management staff.
Under limited supervision, incumbent performs human resource support functions, including but not limited to: employment-related documentation intake; data entry; personnel records management; and, maintenance and security of confidential personnel files. In addition, assists employees, management, staff and members of the general public with personnel information; explains human resource policies and procedures. Maintains electronic records, including employee data and human resources information systems. Answers phones, greets visitors, and verifies employment status, as needed. Assists management and other staff with: scheduling appointments; new employee orientation; and other work projects, as needed.
Incumbents in this class possess and apply advanced knowledge of human resource related policies, procedures, rules and regulations and skill in the use of automated human resource management information systems.
About the Ideal Candidate:
We're looking for a welcoming front desk technician with two to four years related experience including working in customer service, records management, data entry and retrieval from computer terminals, and the use of personal computers. If you have experience with onboarding new hires in Workday, even better!
About the Team:
The HR Team is a supportive, collaborative, and high impact team within Salt Lake City. HR leads the way in shaping the culture and working experience of Salt Lake City's public servants for the better. Opportunities for professional growth and workplace influence exist for proactive and ambitious candidates.
Schedule:
This is an in-person position 4 days/week from 8 AM to 5 PM at our HR Office - Plaza 349 (349 S. 200 E. SLC, UT), with 1 work-from-home day/week.
Position Salary Range:
$25 to $30/hour depending on selected candidate's qualifications.
This position is eligible for city benefits, including but not limited to:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
Six weeks of paid parental leave from day one of employment
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
TYPICAL DUTIES:
Collects and processes new hire documentation; reviews documents for completeness and accuracy; and, enters data into Workday. Uploads employee data into state retirement system. Processes employment related documentation and issues notifications required to complete employment separations.
Receives calls and/or greets visitors, takes and relays messages, responds to requests for information; provides information or directs caller/visitor to appropriate individual.
Prepares and/or processes correspondence, letters and other documents; reviews job applications and other documents received for accuracy and completeness; updates information and/or evaluates against policy; compares elements for consistency or logical relationships, etc.
Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials. Notarizes documents, as requested or when required.
Analyzes, summarizes and/or reviews data; reports findings, interprets results and/or makes recommendations. Performs database searches and gathers information, as necessary, to assist management or department staff. Receives and tracks processing of GRAMA requests assigned to the Department; ensures timeliness of responses and closes out requests upon completion.
Provides general administrative and clerical support, as requested, to assist management and professional human resource staff.
Receives, reviews, and tracks employee tuition reimbursement requests. Confirms eligibility. Ensures pre-authorization forms and payment requests are complete, including that receipts and other required documentation is received prior to releasing payments. Issues notifications and tracks reimbursement amounts.
Schedules and/or coordinates appointments, meeting rooms, facilities, and/or other activities for assigned boards and commissions, including EAB and Civil Service Commission; creates agendas, takes minutes, prepares meeting rooms and issues public meeting notifications, as necessary.
Performs other related technical duties and special projects as assigned.
MINIMUM QUALIFICATIONS:
Graduation from high school or equivalency plus two to four years related experience including working in customer service, records management, data entry and retrieval from computer terminals, and the use of personal computers to do word processing or spreadsheets.
Detailed knowledge of human resource related operations, policies and procedures, laws and regulations.
Knowledge of and ability to perform general office procedures and communicate using business English, proper correspondence formats, and letter and memoranda composition.
Demonstrated proficiency in the use of computers for filing system, word processing and/or utilizing spreadsheets. Ability to operate standard office equipment and other technical equipment.
Must be well organized, detail-oriented and able to prioritize tasks. Must be able to develop and manage automated and complex filing systems.
DESIRED QUALIFICATIONS:
Directly related Human Resources experience.
WORKING CONDITIONS:
Light physical effort and usually comfortable working positions. May be exposed to discomforts associated with constant monitoring of computer video display screens.
Intermittent exposure to stress as a result of human behavior and various responsibilities.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
Full Time/Part Time:
Full time
Scheduled Hours:
40
Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .
BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:
Health Insurance (95% of premium paid by city)
HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)
Dental, Vision and Life Insurance
City-paid retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Wellness clinic for employees and their families
Paid Time Off
12 vacation days to start
12 paid holidays & 1 personal holiday
Up to 80 hours of personal leave annually
6 weeks of paid parental leave to all new parents
Additional time off credit possible for rehires or new hires coming from another public jurisdiction
VETERAN EMPLOYER:
Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.
ABOUT SALT LAKE CITY CORP
Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.
We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.
The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.
