Easter Seals Jobs

escalations intake specialist.

• salt lake city , utah

• posted 3 days ago

job details

summary

• $21.99 - $22 per hour

• temp to perm

• no requirements

• category office and administrative support occupations

• referenceAB_4562071

job details

My client is looking to fill several Hybrid Intake Specialist openings on their Escalations Team. If you are a Financial Services professional that excels in handling escalated calls, understanding complex problems, and taking detailed notes, please consider this opportunity to get your foot in the door with a major financial institution in the Salt Lake area.

salary: $21.99 - $22 per hour

shift: First

work hours: 8 AM - 5 PM

education: No Degree Required

Responsibilities

Responsible for managing escalated customer complaints companywide, which in some cases may require special handling. Jobs research and review escalated complaints, often in partnership with other internal departments, to determine an appropriate course of action leading to an effective resolution, while maintaining positive relationships with the customer and key stakeholders.

Part of intake group for enterprise complaints office

• 7-12 calls per day

• When a customer has a highly escalated complaint will call into the intake team. Have likely already talked to 2-4 different teams before reaching this team

• Typically have concerns about how their account has been handled so far

• Will need to listen and empathize with customers to try and de-escalate

• Will gather all information and send to case specialist

• Could be questions about deposits (checking/savings accounts), credit cards, or any group within enterprise complaints

• Called in or submitted through portal/queue

• This is a very hands-on, supportive group who cares about the success and support of their team

Skills

• Call Center

• Customer Service

• Active Listening

• Financial Services (2 years of experience is required)

• Escalatations

• Typing Skills (2 years of experience is required)

• Customer support

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

MW

mackenzie weathers

• zie.weathers@randstadusa.com