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Job Description

Customer Success & Training Manager

Location: United States

Travel: up to 25%

Overview:

We are looking for a proactive and dynamic Customer Success & Training Manager to join our team. In this role, you’ll combine your passion for customer success with a focus on mentorship and development. You’ll work closely with hotels across North America, ensuring they achieve maximum value from our solutions, while also delivering impactful training and motivation to drive team adoption and engagement.

About You:

You’re a natural relationship builder with a knack for both strategy and people development. You’re excited about helping clients succeed while also inspiring and empowering teams. Your analytical mindset allows you to offer actionable insights, while your leadership skills help you motivate and train individuals to reach their full potential. If you love balancing client success with team coaching, this role will be a perfect fit.

What You’ll Do:

• Customer Success Leadership: Act as the strategic partner for a portfolio of hotels, ensuring they achieve maximum results with our upsell solutions. Provide expert guidance on optimizing guest experiences and boosting revenue.

• Training & Development: Lead engaging, hands-on training sessions that equip hotel teams with the skills and confidence to succeed. Focus on sales techniques, service excellence, and best practices to drive long-term performance.

• Consultative Insights: Analyze performance data to provide consultative recommendations that help hotels enhance their upselling programs. Your ability to interpret trends will enable you to deliver actionable strategies that drive both engagement and profitability.

• Motivate Teams: Create an environment of motivation and growth by coaching teams, offering ongoing support, and sharing best practices. You’ll be instrumental in building team confidence and aligning their efforts with business goals.

• Collaborate for Success: Work with internal teams to refine training materials, provide feedback on product enhancements, and ensure your clients are always supported with the latest tools and techniques.

Qualifications:

• Hospitality & Customer Success Expertise: Prior experience in hospitality (e.g., revenue management, operations, or customer success) is key. You understand how to elevate hotel performance through data analysis, team engagement, and customer satisfaction.

• Training & Facilitation Skills: Proven ability to lead effective, engaging training sessions. You know how to inspire teams, making complex concepts easy to grasp and apply.

• Analytical & Strategic Thinking: Strong data analysis skills, allowing you to transform insights into impactful recommendations that improve performance and drive results.

• Client-Centric Approach: You have a passion for customer success, building long-term relationships, and ensuring clients are set up for continued success.

• People Leadership & Motivation: You’re a natural coach, driven to inspire teams and help them succeed. Your leadership fosters collaboration, motivation, and a focus on shared goals.

• Adaptability: Comfortable working in a fast-paced environment with frequent travel (up to 25%) and managing multiple priorities.

• Communication Skills: Excellent written and verbal communication skills, with the ability to engage and influence stakeholders at all levels.

• Bonus: Prior experience in delivering measurable revenue gains or operational improvements in a customer success or hospitality-focused role.

Why Join Us?

As a Customer Success & Training Manager , you’ll have the chance to make a meaningful impact on some of the most renowned hotels in the world, while developing and inspiring talented teams. You’ll thrive in a dynamic, collaborative environment where your work directly contributes to client success and employee growth. If you’re passionate about driving results and empowering others, we’d love to have you on board.

Career Level - IC3

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $26.97 to $54.13 per hour; from $56,100 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer