Job Information
State of Utah - Jobs Customer Service Unit (CSU) Agent - Tayl in SALT LAKE CITY, Utah
Are you looking for an opportunity to grow and expand your skills in an interesting and rewarding line of work? If so, this career may be the one for you!
Experience a positive work-life balance, with a Monday through Friday (8am - 5pm) work schedule and excellent benefits!
Contribute to our communities by helping the Utah Office of Recovery Services (ORS) in their mission to promote responsibility, by providing child support services and support for children in care to help ensure parents are financially responsible for their children. The Customer Service Unit (CSU) in the Taylorsville ORS office is looking for dedicated people to work as ORS Agents (Compliance Agent I). They are responsible for answering phone calls from clients and providing case and policy related information while utilizing strong customer service skills in a fast-paced professional office environment.
Responsibilities / Duties
The CSU ORS Agent:
- Provides exceptional customer service to clients over the phone
- Educates and explains case actions, policy, and procedures in a clear and concise manner
- Responds to client inquiries while complying with ORS Policy and Procedures
- Conducts research to analyze facts, and apply knowledge of the Office of Recovery Services rules, regulations, and policies
- Enters data into a computer system using computer software programs including web based, spreadsheet, and word processing
- Interprets, clarifies, explains, and applies agency policy and procedures, business practices, federal and state laws and regulations
Qualifications
- Exceptional customer service skills
- Strong communication skills in verbal and written form
- Superb telephone etiquette skills
- Excellent typing skills
- Ability to stay focused while working in a fast paced work environment
Why You Should Join Our Team Work with a great team and receive great benefits. Click here to see the variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program the State of Utah offers. The Agency The Office of Recovery Services is a division within the Department of Health and Human Services. For more information on the Office of Recovery Services, please click here.
