Job Information
SYRINGA NETWORKS Customer Service Representative in SALT LAKE CITY, Utah
POSITION FOR SLC, UT OR BOISE, ID
Position Summary: As a Customer Service Representative at Syringa Networks, you will play a pivotal role in ensuring our customers receive outstanding support and service. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our services. Your ability to communicate effectively, solve problems, and provide a positive customer experience will be crucial for your success.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, chat, and social media.
- Assist customers with technical support and troubleshooting.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Provide detailed information about Syringa Networks' products and services.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to address, escalate, and resolve customer concerns.
- Identify opportunities to improve customer service processes and recommend solutions.
- Stay informed about product updates, industry trends, and company policies.
- Contribute to a positive team environment and collaborate with colleagues to achieve customer service goals.
Qualifications:
- High school diploma or equivalent; a degree in a related field is a plus.
- A positive attitude and a commitment to providing exceptional customer service.
- Strong problem-solving and conflict resolution abilities.
- Ability to work independently and as part of a team.
- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Minimum 2 years proven experience in a customer service role
