Job Information
VITAL STAFFING Customer Care Representative/Dispatcher in SALT LAKE CITY, Utah
We are seeking an entry-level Customer Care Representative/Dispatcher *for our office in *Salt Lake City, UT. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
- Answer incoming support calls
- Create support tickets on behalf of customers
- Identify and escalate issues to Helpdesk
- Document all call information according to standard operating procedures
- Use basic computer applications
- Communicate with customers, technicians, and salespeople
- Schedule service calls
- Meet monthly service goals
- Recognize, document, and alert the management team of trends in customer calls
Route calls to appropriate resources
Qualifications
- No experience necessary- will train the right candidate!
- Experience using IT ticketing support systems.
- Experience using Unified Communications for business solutions (Call Handling)
- Strong phone and verbal communication skills along with active listening
- Proven ability to multi-task and work in fast-paced environments
- High attention to detail and strong organizational skills
- Experience with Microsoft Word and Excel
Bi-lingual is a plus
