Job Information
University of Utah Campus & Site Services Manager in Salt Lake City, Utah
Details
Open Date 07/19/2024
Requisition Number PRN39300B
Job Title Manager, Student Services
Working Title Campus & Site Services Manager
Job Grade E
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area President
Department 00300 - Dean of Students
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 57000.00
Close Date
Open Until Filled Yes
Job Summary
The Division of Student Affairs at the University of Utah provides an array of services and programs to help students benefit fully from their educational programs and to help the University carry out its mission of research, teaching and service. With the growth of the University and the 2023 opening of a joint SLCC /U of U campus in Herriman, the Division of Student Affairs is excited to begin serving earn an associate’s degree from SLCC and then attend the University of Utah to earn a bachelor’s degree, all at one location.
The Student Affairs Campus & Site Services Manager provides logistical oversite for on-campus Student Affairs help desk functions and operations. The Campus & Site Services Manager facilitates the day-to-day operations of help desk by ensuring a consistent level of service, both in-person and virtually, to help achieve the Division of Student Affairs mission, vision, and values at the site. The manager assists students with a wide range of student support functions in the following areas: Student support and accountability (office of the Dean of Students), campus and public safety, University counseling services, accommodations and assistive technology services (Center for Disability and Access), and access to basic needs/resources.
The University of Utah seeks an independent, highly motivated, student-centered, and dedicated professional to serve as the Student Affairs Campus & Site Services Manager.
Responsibilities
Leadership and Oversight of Help Desk Operations:
In collaboration with the Engage U Director, ensure continuity of day-to-day operations and support partnerships specific to the site. Work with internal and external partners to ensure smooth day-to-day operations and logistics at the site.
Facilitate the day-to-day operations of help desk by ensuring a consistent level of service, both in-person and virtually, to help achieve the Division of Student Affairs mission, vision, and values at the site.
Assist students with a wide range of student support functions in the following areas: Student support and accountability (office of the Dean of Students), campus and public safety, University counseling services, accommodations and assistive technology services (Center for Disability and Access), and access to basic needs/resources.
Engage in ongoing training and education regarding Student Affairs departmental functions, operations, and points of contact for students
Refer/schedule student appointments regarding elevated situations to the appropriate departments or operations within Student Affairs
Site Safety & Emergency Response:
Be familiar with and supportive of site emergency and safety protocols
Work with Engage U Director and other site personnel to identify and address safety concerns
Report safety issues and security breaches to appropriate authorities immediately
Programming/Outreach/Education:
Coordinate periodic programming, outreach, and education efforts to the University community with campus partners (Student Leadership & Involvement, Bennion Center, etc.)
Facilitate trainings and presentations as needed, on behalf of the following areas: Dean of Students Office, University Counseling Center, Center for Disability and Access, Basic Needs Center, and Public Safety
Receive regular trainings from the above-mentioned departments to ensure services are up-to-date and provided according to policy and procedure
Assist in the creation and distribution of marketing and communications materials to the University Community
Student Records, Record Keeping, and Documentation:
Create, update, and maintain accurate and timely case notes
Utilize departmental software to document incoming and outgoing communications including behavioral reports, requests for campus resources, referral for services, meeting notes, document collection, and action logs
Submit referrals/requests for services via the appropriate forms, websites, etc.
Ensure that information management procedures comply with federal and state requirements and University policies ( FERPA , Clery, etc.)
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience).
Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Department-specific knowledge, skills, and abilities:
Excellent communication and customer service skills, including listening and speaking with diverse populations, proactive problem solving, conflict resolution, sound decision making and a friendly welcoming demeanor
Ability to work with other professionals who represent a variety of disciplines including but not limited to: law enforcement, faculty, staff, and community partners
Ability to prioritize and work autonomously in a high-traffic, independent campus environment
Experience working with sensitive and confidential information
Strong awareness, sensitivity and commitment to work with individuals representing a range of race, color, religion, national origin, sex, age, status of a disabled individual, sexual orientation, gender identity/expression, or veteran status
Strong desire to contribute to student success and achievement of educational goals
Working knowledge of PeopleSoft or other computerized student information system, Microsoft Office Suite, and general office procedures
Preferences:
Experience working in a College/University setting
Experience working with campus and community partners and resources
Experience with development and coordination of programming, outreach, and education
Experience in developing marketing materials and other mass communications
Familiarity with PeopleSoft or other computerized student information systems
Bilingual or multilingual
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
