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Summary This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Veterans Integrated Service Network 6 (VISN 6) at the Salem VA Medical Center (VAMC) in Salem, Virginia, within the Access and Scheduling Management Service. This position functions as the Training Specialist, for the Chief of ASMS. This position is primarily responsible for the development and implementation of ongoing training programs for personnel within the service. Responsibilities Duties include but are not limited to: Develops, administers, evaluates, and reviews training programs for ASMS personnel as well as for associated CBOCs. Develops original course content and modifies it when improvements are realized or changes are required. Determines the need for additional subject matter information during the development of course/training content and related materials. Develops and modifies courses, sets training priorities, and researches and recommends new or alternative training sources for the ASMS workforce. Course materials include lesson plans, tests, presentations, visual aids, standard operating procedures (SOP), training manuals, and practical exercises. Develops, reviews, analyzes, implements, adapts, conducts and evaluates training materials, training courses, and overall training programs related to subject matter areas/topics such as: eligibility/enrollment criteria and procedures, access to care, Beneficiary Travel, scheduling, ward administration, admissions, special programs, Care in the Community (CITC), insurance collection, and Decedent Affairs as well as training on new directives and processes that interrelate within the ASMS sections. Develops the ASMS's training plan on an annual basis, as well as a monthly training calendar documenting the days, times and locations of training programs for the service. Develops, updates and presents training policies, guidelines, instructional materials, methods, etc. for ASMS training programs and provides instructions regarding on-line training methods. Develops training programs which ensure that quality provisions are planned, developed, and. implemented sufficient to identify, prevent, and correct unsatisfactory conditions and elements which influence regulatory correctness and the responsiveness of ASMS. Training materials, courses, and programs are presented/delivered utilizing current technologies, software, and equipment. These include web conferencing, e-learning (Talent Management Software, TMS) and other computer based learning. Performs scheduling audits for ASMS and facility staff and CBOCs that have scheduling keys/menus. Scheduling audits must consist of a standardized biannual audit of timeliness and appropriateness of scheduling actions and accuracy of Clinically. Indicated Date/Preferred Date (CID/PD) for all active schedulers regardless of position or title according to VHA Directive 1230, dated July 15, 2016. The biannual scheduling audit is a minimal requirement. Scheduling supervisors, based on identified deficiencies in competency or performance, determine the number and scope of subsequent audits. Biannual audits must include a review of at least ten scheduled appointments per scheduler. Facilitates the development and maintenance of Standard Operating Procedures (SOPs) for all positions and processes within ASMS. Serves on facility and VISN-wide committees and represents ASMS operations, providing information as assistance as needed. Works with the ASMS's leadership in developing data capture and electronic reporting procedures in order to track the progress of quality program management initiatives. Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all 5 VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Work Schedule: 7:45am - 4:30pm, Monday - Friday Compressed/Flexible: Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD02165A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of and ability to develop training programs and materials that are consistent with current service, Medical Center, VISN, and national guidelines, rules, regulations, handbooks/directives. Knowledge of and ability to design, develop, and deliver training materials utilizing various instructional methods to include in­ person instruction, computer based instruction (web conferencing, TMS), etc. Knowledge of and ability to create, administer, and evaluate testing materials for courses. This includes the ability to assess the effectiveness of current training programs. Knowledge of and skill in applying analytical and evaluate methods and techniques to issues or studies concerning the efficiency and effectiveness of the HAS staff in various job functions. Knowledge of the major issues, program goals, objectives, work processes, and administrative operations of the organization which include a wide range of concept, principles, and practices, sufficient to train staff in a variety of subjects matter areas/topics. Practical knowledge of the various day to day operations of HAS and Medical Center sufficient to identify how mandatory changes impact personnel in order to develop required training courses/materials. Knowledge of and skill initiating effective interpersonal relationships and negotiating solutions with supervisory staff, professional and non-professional staff, persons from other services, personnel in other VA facilities, and with outside suppliers/vendors. Perferred Experience:" Course curriculum development, Training experience with a diverse customer base, Use of SharePoint, PowerPoint, MOSBY, TMS and other electronic medium to communicate guidance and directives OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have o qualify based on education for this grade level you must have a Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree), or an LL.B. or J.D., (if related). TRANSCRIPT(S) MUST BE SUBMITTED IF EDUCATION IS BEING USED TO QUALIFY. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) OK. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education. TRANSCRIPT(S) MUST BE SUBMITTED IF EDUCATION IS BEING USED TO QUALIFY. CONFERRAL OF DEGREE(S) EARNED SHOULD BE PRESENT ON TRANSCRIPT(S). UNOFFICIAL TRANSCRIPT(S) OK. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION. You will be rated on the following Competencies for this position: Auditing Education and Training Teaching Others Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires physical effort. There will be walking, standing, bending, carrying of items such as task trainers, manikins, boxes of training equipment, etc. Typically, the employee will configure sim labs to meet the requirement of the simulation activity that will take place. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.