Easter Seals Jobs

Job Description

Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a world class engineering center with the focus on excellence. At Oracle Health, our mission is to improve healthcare and quality of life globally through better experience and easier access to health and research data for patients and healthcare providers.

As a Technical Support Engineer in the Oracle Health Immediate Response Center, you will be part of the “ER” for our customers who provide patient care around the world. Your primary task will be to provide mission critical incident management support to Oracle Health customers. You will perform troubleshooting investigations through both front end and back end tech stacks by capturing log files, querying tables, updating/cycling servers, etc. Through the lifecycle of investigation you will also document thoroughly notes and activities as it pertains to the investigation and mitigation of customer issues.

Minimum Qualifications:

• U.S. Citizenship on U.S. soil is required.

• At least 4 years total combined completed higher education and/or related work experience including: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.

• Candidate must be willing to work a 554 style shift working the hours of 7AM - 7PM Central Time.

• Experience with troubleshooting and customer service.

Preferred Qualifications:

• At least 2+ years experience in Application Support

• Good Knowledge and hands on experience with Linux (command-line) and SQL

Responsibilities

• Provide technical and customer support for healthcare providers via Phone using troubleshooting skills and tooling.

• Collect and review logging for customer issues.

• Review proactive monitoring to correlate alerting to customer issues

• Reviewing and collecting information for technical investigation through capturing logging, querying database tables, etc.

• Collaborate with other engineers within the Immediate Response Center along and product teams across Oracle Health.

• Prioritize work queue based on severity and urgency balanced with customer and business needs

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer