Easter Seals Jobs

Summary

Our Financial Services customer located in Shoreview, MN is seeking 21 LONG TERM Sr. Escalations Specialists. The assignment will last 12+ months and there is an opportunity to go permanent. There is an opportunity for this to be extended and each candidate can apply internally to permanent roles, then interview to become a permanent employee. This opportunity is fully based on performance and abilities.

This team will work onsite for training for a month and then when training is complete work hybrid (week onsite, then week remote). Training should last a month or more and then the Hybrid schedule will go into effect.

The Day to Day

• Sr. escalation representatives will handle multiple customer cases at a given time

• Thoroughly read customer complaints and begin investigations.

• Reach out to the customers via phone and let them know what actions have been taken so fa/will be taken.

• This is a very low volume position, with around 5-10 calls per day, however conversations must be professional and thoroughly address each complaint

Who are we looking for?

• Able to think critically and outside the box

• Commitment, reliability, desire to do well and grow

• 4+ years of customer service experience within a financial, banking, or underwriting environment. Escalations experience strongly preferred.

• High School Diploma required

Compensation

$25/hr

EMPLOYEE BENEFITS INFORMATION

Eligibility

• Requirements apply to some benefits and may depend on your job classification and length of employment.

• Benefits are subject to change and may be subject to specific elections, plan, or program terms. 

• If eligible, the benefits available for this temporary role may include the following:

  § Medical,dental & vision

  § CriticalIllness, Accident, and Hospital

  § 401(k)Retirement Plan – Pre-tax and Roth post-tax contributions available

  § LifeInsurance (Voluntary Life & AD&D for the employee and dependents)

  § Shortand long-term disability

  § HealthSpending Account (HSA)

  § Transportationbenefits

  § EmployeeAssistance Program

  § TimeOff/Leave (PTO, Vacation or Sick Leave

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.