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Chief Product Officer 30 E 7th St, St Paul, MN 55101, USA * Virtual Req #78 Wednesday, July 3, 2024 Our Core Philosophy: (in)Trust - A Culture Built on Trust At SunStream, we embrace our "One Word Why" - (in)Trust. This powerful concept represents our unwavering commitment to trust as the foundation of our relationships with clients, employees, and stakeholders. Trust isn't just a part of our services; it's the bedrock of our culture. As we join forces to create value, we promise to operate (in)Trust with you at every step. Joining the SunStream team means engaging in purposeful work, achieving financial well-being, and thriving in an exceptional culture. Our owners, clients, and employees (in)Trust us to deliver strong returns, steward resources effectively, and provide opportunities for growth and value, all within a framework of mutual trust. The Opportunity SunStream Business Services, a leading managed IT service provider that supports Farm Credit lending institutions, is seeking a Chief Product Officer (CPO) to lead our Financial Technology (Fintech) offerings. This is a unique opportunity for a transformative leader who excels in ambiguity and is skilled at driving technological and process-oriented improvements, with a strong focus on customer success. As we embark on our digital transformation journey, your role will be instrumental in enhancing our current customer base and paving the way for expansion across the Farm Credit System and beyond. What You'll Be Doing Collaboration and Strategic Influence: Collaborate with executives and stakeholders to align product strategy with the company's goals. Influence product direction and strategy at the highest levels. Operational and Process Excellence: Implement a process-oriented and technically proficient approach to lead operations. Utilize agile methodologies to enhance product development processes and team effectiveness. Strategic Product Leadership: Develop and guide the strategic product roadmaps for all fintech offerings, harmonizing the visions of our strategic partners and the needs of our clients to create a comprehensive operating plan for our teams to execute. Customer Success Advocacy: Champion a customer-first approach, leading initiatives to elevate customer satisfaction, retention, and loyalty. Formulate and execute a customer success strategy that ensures our products and services exceed expectations. Product Ownership: Act as a visionary product owner, driving change and operational effectiveness within loan servicing or loan accounting enterprise systems. Team Management and Mentorship: Oversee a dynamic team of product owners, customer success professionals, and fintech support staff, encompassing full-time employees and contractors. Promote a culture of innovation, excellence, and continuous learning. Innovation and Curiosity: Foster an environment encouraging curiosity, experimentation, and innovative thinking to solve complex problems and drive product advancements. What You'll Bring to the Table Demonstrated experience as a product owner in loan servicing or loan accounting enterprise systems, ideally with Fiserv or Infor experience. Exceptional leadership skills, capable of leading direct teams and cross-functional groups. Strongly customer-oriented, with a proven track record of driving customer success and leading customer success teams. Operationally proficient, with extensive experience in leading teams through practical, systematic approaches. Expert in agile methodologies, leveraging these practices to drive product development and team efficiency. Grit and Resilience: Proven ability to navigate and thrive in ambiguous, challenging environments, demonstrating perseverance and a strong commitment to achieving goals. Curiosity: A natural inclination to explore, learn, and innovate, bringing fresh ideas and perspectives to the team Willing to travel 20% of the time to customer sites and industry events. How You'll Be Rewarded All SunStream emp oyees receive a competitive salary and bonus package. Eligible employees also enjoy access to an industry-leading benefits program, including but not limited to: Comprehensive medical, dental and vision insurance Tax-advantaged healthcare accounts 401(k) plan with generous employer match Income protection benefits Individual learning & development budget Robust time off plans and workplace flexibility Who We Are SunStream Business Services, established in 2020 under section 4.25 of the Farm Credit Act of 1971, supports Farm Credit lending institutions. We provide services, including Loan Servicing, General Ledger, Financial Reporting, Data & Analytics, Technology & Security, and Business Services to support farmers, ranchers, and rural communities. SunStream is committed to equal opportunity employment and will not discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, or national origin, disability status or protected veteran status. Apply Now Suppose you are a visionary leader passionate about developing strategic product roadmaps, aligning vendor capabilities with customer needs, and leading teams toward operational excellence and unmatched customer success in fintech. We invite you to apply for the Chief Product Officer position at SunStream Business Services. Together, we can shape the future of financial services for the agricultural sector and beyond, building on a foundation of (in)Trust. Other details Job Family Information Technology Job Function IT Product Administration Pay Type Salary Travel Required Yes Travel % 20 Apply Now 30 E 7th St, St Paul, MN 55101, USA Virtual Share this job: SunStream Business Services is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.