Easter Seals Jobs

Automotive Shop Manager/Automotive Technician - Essential Duties

• Hands on Master Tech mechanical skills needed when technicians need help in shop.
• Forecasts goals and objectives for the shop and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all shop service department staff
• Prepares and administers an annual operating budget for the shop service department.
• Maintains reporting systems required by general management. 
• Attends managers meetings as needed.
• Monitors and controls the performance of the shop using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the shop.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Accounts for all documents; ensures that none are missing, and all are processed correctly.
• Holds weekly shop meetings.
• Directs and schedules the activities of all shop employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Order parts and monitors and follows up on parts orders to ensure availability.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Informs repair technicians of time allowances on each repair order.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Ensures the proper care, storage and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to shop guidelines.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Maintains safe work environment.
• Maintains a professional appearance.
• Daily book work and Other tasks as assigned.
• Hands on mechanical skills needed when technicians need help 
• 2 Locations (Provo and St George) Auto Performance and Riverside Automotive Provo, Utah