Job Information
Morley Companies, Inc Warranty Support Specialist (Remote) in Saginaw, Michigan
ABOUT THE ROLE
Location: Remote - Michigan residents
Do you have auto dealership experience and a background in warranty administration or insurance claims? Are you interested in working from home? This could be a fantastic opportunity for you!
As a remote Warranty Support Specialist at Morley, you'll use your customer service expertise to help automotive dealerships handle warranty claims from start to finish.
What You'll Do
- Counsel service managers
- Identify improvements by analyzing expense and frequency trends
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com{target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
SKILLS FOR SUCCESS
Required Skills
- Self-motivated, passionate professional who is enthusiastic, energetic and teamwork-oriented
- Strong computer navigation and typing skills (minimum of 35 words per minute) (check your skills with a free typing test{target="_blank" rel="noopener"}) (direct link to test: www.typingtest.com)
- Excellent analytical and communication skills
Eligibility Requirements
- High school diploma or equivalent
- Experience in warranty administration and/or insurance claims
- Automotive dealership experience (service department and/or warranty administration preferred)
- Ability to work shifts within the center's hours of operation:
- Monday - Friday
- 8 a.m. to 6 p.m. Eastern time
- No weekends or late shifts!
- Must be able to stick to the schedule reliably, as some queues are time sensitive
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
*The Remote Experience *
Wondering what it's like to work for Morley from home? Check out this video{target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)){target="_blank" rel="noopener"}
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify{target="blank" rel="noopener"}) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork{target="blank" rel="noopener"}. Privacy policy: https://info.morleynet.com/morley-privacy-policy{target="blank" rel="noopener"}. CCPA Notice (California applicants): https://info.morleynet.com/ccpa{target="blank" rel="noopener"}. Contact talentacquisition@morleynet.com{target="_blank" rel="noopener"} if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health be
