Easter Seals Jobs

Customer Service Representative/Call Center - Insurance

Job Description

This position is responsible for handling cancellations and moderate to complex inquiries, addressing various types of policies to save the policy. The role involves taking calls from internal or external customers in an efficient, professional, and accurate manner, resolving service concerns, documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

Responsibilities

• Assist with customer product retention.

• Review coverages and save policies as a licensed representative.

• Resolve routine, complex, and unique questions/issues.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Employ probing questions and actively listen to customer issues or questions, showing interest, compassion, and empathy.

• Demonstrate accuracy in processing changes to customer policies based on the information provided and identify opportunities for cross sales (if applicable).

• Maintain a working knowledge of insurance policies and related processes and procedures.

• Handle requests regarding customer documentation, clearly explain them, and manage any required follow-ups or updates.

• Stay current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resources.

• Input and track data into the appropriate databases.

Essential Skills

• 2-3 years of call center experience preferred.

• 2-3 years of Life & Health sales experience preferred.

• High school diploma or equivalent experience.

• Must be licensed in 50% states.

• AK AL AR AZ CA CO CT DC DE FL GA HI IA ID IL IN KS KY LA MA MD ME MI MN MO MS MT NC ND NE NM NV OH OK OR PA SC SD TN TX UT VA WI WV WY

• Ability to present your NPN or Agent License Number during the interview.

• Require a Life & Health license based on business unit requirements.

Additional Skills & Qualifications

• Life & Health insurance experience is preferred.

• Excellent computer skills, including typing proficiency, multi-tasking between online applications, and working knowledge of Microsoft products (Outlook, Excel, folders).

• Flexible and adaptable to business requirements for changes needed to service the customer.

• Collaborate with peers and management on special projects and committees.

• Good time management skills.

• Ability to prioritize and multi-task.

• Comfortable with making cold calls as a 'Welcome to the company' and requesting information.

Work Environment

This is a home-based position working 100% remote. You will work an 8 hour shift between the hours of 9am - 8pm EST, Monday to Friday. The role requires the use of a company-provided laptop.

Pay and Benefits

The pay range for this position is $18.00 - $18.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 29, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.