Job Information
Catholic Health Initiatives Secretary AIM Therapy in Roseburg, Oregon
Overview
CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration - that guide our interactions with our patients and each other remain the same. In the welcoming embrace of these nurturing communities you will feel immediately at home.
Roseburg is located on Interstate 5 in Southern Oregon's scenic Douglas County. The community is nestled in a lush forested region known as the 100 Valleys of the Umpqua. In many places you’ll find it hard to maintain a healthy work-life/personal-life balance because the pace of one is indistinguishable from the other. Not here. Life never stops here but it slows to an easy welcome pace. A traffic jam means you missed the yellow and have to wait for the next green. A terrible parking space is the one across from the restaurant instead of in front of it. And the three words you may never hear are “Wow that’s expensive.” Easy is the best way to describe life here. Hard-to-beat works too.
Responsibilities
Shift: Monday - Friday 8am - 5pm
Job Summary:
The Secretary is responsible for providing high quality secretarial services to the entire operation. This position has a broad base of knowledge and ability in the areas of organization, communication and technical secretarial skills.
Essential Functions:
Monitors the Visual Smart Board (VSB) to ensure accurate distribution of outgoing reports to referring physicians. Tracks return signatures to ensure timely authorization of current plans of care.
Maintains appropriate incoming and outgoing telephone communications on a multi-line phone system and redirects as necessary. Answers incoming calls by the third ring and always identifies self, stating name and department.
Maintains medical records in appropriate EMR’s.
Maintains the appointment calendar. This involves scheduling patient appointments, scheduling meeting/education time for therapists and rescheduling appointments as needed when therapists are out of the office unexpectedly.
Performs daily charge reconciliation by running reports out of ReDoc and Meditech to ensure that all patients have charges interface to the proper billing account.
Maintains billing information in Meditech (insurance name, claim numbers, billing codes, etc.) to ensure timely and accurate final insurance claim submissions. This involves working multiple daily insurance error lists. All billing reports will be worked within 24 hours of receipt.
Logs all incoming therapy referrals into referral spreadsheet at least once daily. All therapy referrals will receive a post card notifying the patient that we have a therapy order and for them to contact the clinic to schedule. Therapy post cards will be sent within 72 hours of receipt of referral.
Maintains therapy referral spreadsheet with date appointment scheduled, date of declination of referral, or unable to contact patient and closure of referral.
Accurately and timely records patient cancellations and no shows in the appropriate EMR systems.
Appropriately checks in patients for their appointments. Completes new patient registrations in Meditech and ReDoc. Monitors waiting area to ensure all patients are seen for their appointment within 10 minutes of their appointment time.
Creates patient surveys in Focus on Therapeutic Outcomes (FOTO) for initial evaluation, status and discharge thru iPad or email.
Obtains the appropriate insurance authorization for treatment and verifies patient benefits and eligibility. This includes using the ICD-10 coding manual to look up the appropriate diagnosis code and the CPT-4 coding manual to look up the appropriate therapy procedures as well as other various online tools and/or calling insurance companies.
Purchases office supplies and orders forms thru online systems.
Opens cash drawers daily and closes drawer/balances deposits nightly.
Appropriately codes invoices in AP system and routes for approval.
Consistently participates with department communication processes: checking email daily, keeping chat open throughout the day, and attending at least 80% of all scheduled meetings and in-services, and reviews meeting minutes if unable to attend.
Seeks assistance from other staff members/supervisor when there are scheduling conflicts, difficulties with patients, or other issues.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
Required Education and Experience:
- High school diploma or GED
Required Minimum Knowledge, Skills and Abilities :
Must be computer literate
Must have a clear understanding of general filing principles
Must possess the ability to organize and schedule work with minimal supervision
Must perform work with an extremely high degree of accuracy and within appropriate timeframes
Must have good verbal and written communication skills, interpersonal skills, telephone etiquette, and listening skills
Must be able to adapt to a consistently changing environment
Must be willing to cross-train in all office functions
Preferred Qualifications:
Knowledge of medical terminology and experience in health care preferred
Previous experience in medical records and insurance billing preferred
Experience using Google Workspace applications preferred
Pay Range
$17.89 - $24.60 /hour
We are an equal opportunity/affirmative action employer.
