Job Information
Johnson Health Tech NA Service Technician in Rochester, United States
Service Technician
Rochester, MN (http://maps.google.com/maps?q=Rochester+MN+USA) • Retail Operations
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Job Type
Full-time
Description
Hours:8am to whenever you get your route completed. No set end time.
Pay:$20.00-$23.00 per hour
Travel Area:150 mile radius of Rochester, MN
Position Overview:
Under the direction of the Service Manager, the Service Technician works to repair, diagnose, and maintain exercise equipment. Will maintain a small parts inventory and document work performed in accordance with policies and procedures.
Responsibilities:
Primary Responsibilities:
· Diagnose problems and repair malfunctioning exercise equipment by following testing procedures
· Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices
· Log all service claims in system within 24 hours of work completed
· Maintain an accurate inventory of service parts and perform quarterly audits
· Discuss, present and close service contracts and special programs being offered for customers
· Discuss with customer continued service when product is no longer under warranty
· When applicable, discuss new product options with customers or defer customer to retail store
· Provide accurate service reports to management when requested
· Report to the Service Manager if customer is having any issues that should be addressed at a higher level
Maintenance of Company Vehicle
· Regular inspection of the company vehicle will be held by the Service Manager to ensure that the vehicle is in satisfactory condition to be operated.
· Vehicles must be kept clean by removing trash and all personal items at the end of each day.
· Service Technician is responsible for notifying the Manager when vehicle is due for routine service maintenance or vehicle experiences any issues.
Marginal Job Functions:
· Other projects as needed.
Requirements
Education:
· High school degree or equivalent required
Experience:
· 1-3 years of experience in a technical support or service role preferred
· Experience with Microsoft CRM (Customer Relationship Management) helpful
Other Requirements:
· Valid driver’s license with an acceptable driving record
· Basic knowledge of technical and mechanical problem solving preferred
· Working knowledge of Microsoft Office Suite and similar communication related software
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.Some of our outstanding benefits include:
· Health & Dental Insurance
· Company paid Life Insurance
· 401(k) matching
· Paid Time Off benefits
· Product discounts
· Wellness programs
EOE/M/W/Vet/Disability
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Salary Description
$20.00-$23.00 per hour, based on experience