Easter Seals Jobs

GENERAL PURPOSE:

Provides senior-level technical services that ensures stable and continuous service for faculty, staff, students and clinicians whose business functions rely on low-voltage or wireless services in a 24x7 environment. Maintains expertise in current telephony and network technologies, as well as an understanding of how those services support administrative, academic and clinical operations across the enterprise. Responsibilities include management of cabling systems, switchrooms/ CER¿s, test equipment/tools/vans, overseeing contractors, vendors and other technicians.

JOB DUTIES AND RESPONSIBILITIES:

Provides technical response and communications support for service interruptions and maintenance activities, including urgent and emergency technical problems associated with the computer network, for non-URMC, Medical Center and off-site (Wide Area Network) locations. Proper management and documentation of daily service generated trouble tickets (JIRA). Documents trouble ticket responses to provide training materials for others in the department. Handles high visibility situations and critical customers using effective negotiating and exemplary customer service skills.

• Performs voice and network installation work including complex service requests such as physical installations, rearrangements or removals of telephony, data and LAN equipment using a variety of hand tools and sensors.Implements, inspects for and supports the University¿s cable and equipment installation requirements and documentation standards.Maintains working knowledge of wide range of systems and technologies.

• Completes billing information and coordinates with peers to manage inventory levels.Maintains cable plant documentation.Follows identification standards for cable connections including CER line card documentation.

• Works collaboratively as a lead technician and responds proactively to Engineering and Project Manager site-specific instructions.Leads and mentors the work of others, including contractors, and creates simple work site schedules requiring time management, work prioritization and work scope management.Manages vendors in switch rooms both at the University and at offsite locations.Uses independent judgment in decision making when faced with unique customer situations.Trains new team members and provides team mentoring.

• Rotates through positions that provide triage, project leadership, warehouse management, critical team support and on-call responsibilities.Completes overtime and after-hours system upgrades, emergencies and customer requests as required.

• Provides direction and mentoring to junior-level technicians.Demonstrate skill sets by hands-on training.Escalated level of communication to various groups within University IT including Engineering, Project Managers, Designers, and Triage.

• Plans efficient daily delivery schedules for products and recyclables. Completes deliveries and pick-ups as required following established security practices.Responds to warehouse scheduling anomalies caused by peak work demands or unexpected staff shortages.

• Keeps abreast of current telephony, network and LAN technologies through continuing education, journal review, web searches, on the job training and formal seminar opportunities.

Other duties as assigned

QUALIFICATIONS:

Associate¿s degree in related field and/or High School Education and 5-7 years practical experience in the building and/or maintenance of electronic instruments, apparatus and/or equipment; or an equivalent combination of education and experience required.

• Valid NYS driver¿s license required.

• 5-7 years of practical experience required.

• Safe use of hand tools and test equipment required.

• Ability to work in confined spaces, such as closets, ceilings, crawl spaces, pipe chases and mechanical rooms required.

• Exceptional customer service skills, including outstanding verbal and written communication skills and ability to diffuse difficult situations preferred.

• Advanced problem-solving techniques, including ability to troubleshoot telephony and network issues remotely preferred.

• Demonstrated project management skills preferred.

• MA4000 preferred.

• ACD=MAT preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University¿s mission to Learn, Discover, Heal, Create ¿ and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $24.91 - $34.87 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job¿s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Central Administration
Full/Part Time: Full-Time
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