Easter Seals Jobs

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500381 InterpreterSvc-Spanish/Foreign

Work Shift:

UR - Rotating (United States of America)

Range:

UR URG 108 H

Compensation Range:

$24.91 - $34.87

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

The Lead Spanish interpreter coordinates staffing for 30 Spanish Interpreters and provides interpreting services for all clinical and professional University of Rochester Medical Center staff, patients and family members/significant others who are with the patient. All Interpreters on staff generally provide these services during normal business hours at the Medical Center, Outpatient Clinics, and Hospital Affiliates.

The Lead is responsible, in consultation with the Manager, for the oversight and coordination of direct Spanish interpreting services to ensure coverage 24 hours a day, seven days a week. In addition, the Lead is expected to be available on-call on a rotating basis during which he/she coordinates the last-minute needs of all languages by contacting suitable interpreters and serving as a liaison between requestors, staff, and agencies.

TYPICAL DUTIES:

• Manages staffing schedules and aids in planning for daily operations to provide optimal patient care interpreting coverage

• Assesses and verifies interpreter availability

• Establishes and monitors internal Spanish interpreter on-call schedule

• Collaborates with and provides consultation to scheduling team to achieve maximum coverage for patient centered care

• Evaluates schedule for optimal use of internal vs external resources

• Ensures 24/7 interpreting coverage through internal, external, and remote resources

• Identifies and confirms patients' preferred language for healthcare encounters to assist in service scheduling

• Supervises aspects of human resources including performance evaluations, staff timecards, corrective action, onboarding new staff, staff meetings, team building, and staff recognition

• Consults with program manager on:

• Performance evaluations

• Supervision

• Corrective action

• Interviewing

• Provides general onboarding and orientation to new staff

• Directly observes new staff at end of training period and at 6 month performance review to ensure consistency and quality of interpretations, documentation in electronic medical record, and adherence to content learned during training/onboarding

• Approves staff time off requests based on operational needs

• Evaluates and resolves service escalations when serving as interpreter manager on-call

QUALIFICATIONS:

• Associate's degree or equivalent combination of education and experience required; Bachelor's degree strongly preferred.

• Three years interpreting experience required.

• Two years in a healthcare setting required.

• Must be fluent in English and Spanish with strong verbal and written skills in both languages required.

• Knowledge of human anatomy, physiology, pathology, clinical tests and procedures in working languages required.

• Strong customer service and communication skills required.

• Completion of 40-hour training course in medical interpreting required.

• Certification in healthcare interpreting through CCHI or IMIA strongly preferred at time of hire or within 18 months of hire strongly preferred.

• Two years document translation experience preferred

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

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Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.