Job Information
House of Mercy, Inc. Shelter Team Lead - Evenings and Overnig in Rochester, New York
Order#: NY1504631
Shelter Team Lead - Evenings and Overnights
Position Summary The Evening/Overnight Shelter Team Leader plays a vital role in ensuring our overnight shelter's smooth and efficient operation during evening and night hours. You will provide leadership and supervision to a team of staff members, ensuring the safety and well-being of our guests while fostering a compassionate and supportive environment.
Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: Provide direct supervision and leadership to a team of overnight shelter staff, ensuring they deliver high-quality services with compassion and professionalism. Collaborate with the Team Leader (Day)to develop a weekly/monthly work schedule that ensures adequate shelter staffing coverage for both day and night shifts, considering guest needs, staff availability, and PTO requests. Utilize a timekeeping system (ADP) to track and monitor staff hours, including Paid Time Off (PTO) usage and overtime. Work with the Team Leader (Day) to manage employee shifts appropriately, ensuring fair distribution of work hours and minimizing unnecessary overtime. This may involve: Identify potential staffing gaps and proactively seek solutions, such as shift swaps or temporary staffing. Communicating schedule changes to staff in a timely and clear manner. Addressing any concerns regarding scheduling or workload. Oversee all aspects of evening/overnight shelter operations, including intake procedures, bed assignments, guest conduct, and adherence to safety protocols. De-escalate conflicts and maintain a safe and secure environment for both staff and guests. Conduct regular rounds of the shelter to ensure guest safety and the facility's security. Respond to guest emergencies and concerns, providing support and resources as needed. Collaborate with case managers and other service providers to connect guests with appropriate resources and programs to help them achieve long-term stability. Maintain accurate and confidential records of guest intake, incidents, and service referrals. Prepare reports and participate in meetings to discuss shelter operations and guest outcomes. Ensure the overnight shelter is clean, organized, and well-maintained. Train and mentor new staff members, fostering a positive and supportive team environment. Provide consistent supervision meetings and written disciplinary action for employee performance improvements when needed. Through delegation, manage the Shelter supply program through routine inventories, supply lists, and purchasing as appropriate. Ensure new guests receive and understand program requirements, rules, and regulations. Review all written violations, incident reports, and staff log narratives for appropriateness, completion, and follow-up with guests, staff, and other members of the Leadership Team. Document and notify the supervisor of all guest concerns, potential workflow problems, and/or any exceptions to the policy that could impact program flow and security as appropriate. Maintain knowledge of fire, safety, health, and work standards to ensure a safe and positive environment for all.
Minimum Qualifications (Knowledge, Skills, and Abilities) Minimum 3 years of experience working in a homeless shelter or related social service setting. Proven supervisory experience, with the ability to motivate, coach, and develop staff. Strong understanding of the challenges faced by homeless individuals and families. Excellent communication, interpersonal, and conflict-resolution skills. Ability to work effectively in a fast-paced and demanding environment. Commitment to providing compassionate and client-centered care. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office Suite.
