Job Information
Catholic Charities Family Community Services Shahbaz Case Manager in Rochester, New York
Shahbaz Case Manager
Job Details
Job Location
Marketplace Apartments - Rochester, NY
Position Type
Full Time
Education Level
Bachelors Degree
Salary Range
$24.00 - $25.00 Hourly
Job Shift
Day
Job Category
Housing/Stabilization Services
Description
Under general supervision, provides intake and case management services. Maintains confidentiality and ethical standards as identified by NASW, HIPAA or other relevant governing bodies. Utilizes Shahbaz philosophy to effectively support ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment for up to 45 Marketplace Apartments clients.
Essential Duties and Responsibilities
Maintains a caseload of clients from the Marketplace Apartment program
Conducting intake assessment and services to clients referred to Marketplace Apartments, self-referrals and or partnering agencies.
Completes required intake paperwork and any relevant screenings.
Complete all client’s paperwork and goals into the HMIS system upon initial intake
Makes referrals to housing, DHS, education, and civil legal issues regarding evictions.
Complete letters of requests/referral forms, applications, and other required documents of eligibility to other agencies and or organization to advocate for resources which the client is initiated to.
Guide clients to complete applications for financial assistance, finding the best fit among community funders based on the client’s needs, goals, and abilities
Maintains a caseload of clients from the Marketplace Apartments and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines.
Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status.
Creates, implements, and monitors comprehensive, person centered, trauma informed and solution-focused plans and goals. Works with clients on harm reduction and other related goals.
Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, substance use treatment, mental health, Department of Human Services, clothing and other entitlement needs.
Assist the client in understanding and meeting expectations of service providers, courts, and employers.
Inform clients of opportunities for social support such as recreation, faith based, or self-help involvement. Make available tickets, transportation, and financial assistance where appropriate.
May deliver instructions in various topics that support client’s ability to live independently.
Provides ongoing evaluation, supervision, and development of program activities to assure quality and effectiveness of services provided.
Implements and maintains procedures related to program operations.
Submits required reports and statistics in a timely manner.
Collaborates effectively with program partners to heighten efficiency of joint efforts across multiple organizations
Communicates with appropriate program partners, agency staff, community, and criminal justice agencies to assure ongoing and effective referrals into programs.
Serves as Case Coordinator for clients for program care. Works with the Nurse, Peer, and other stakeholders to ensure clients’ needs are being met. Coordinates and participates in regular case conferences.
Monitors and ensures achievement of program milestones and client outcomes.
Oversees client recordkeeping in compliance with appropriate regulatory agencies.
Creates and implements life skills training and education opportunities for tenants.
Collaborates with referring agencies, funders and all related internal staff to effectively support individual client needs.
Maintains regular contact to coordinate client benefits and address all other treatment needs.
Reports to service providers about significant individual behavior or events that will require an immediate response.
Acquire concrete resources to meet individual needs.
Complete letters of requests/referral forms, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.
Makes referrals for education, employment, legal issues, and others as needed.
Document need for financial assistance or other resources such as wrap around from the project to stabilize client finances.
Utilizing various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards.
Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.
Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required.
Attends regular program and departmental meetings, case review, and CCFCS quarterly meetings.
Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
Maintains knowledge of regulations and standards that govern client population.
Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Education: Bachelor’s Degree in Social Work, Human Services, Criminal Justice or related field preferred. Equivalent combination of education and experience will be considered.
Credentials: Valid and clean NYS Driver’s License. Valid PPD screening available.
Experience: Minimum two years of experience with case management and community outreach in areas such as but not limited to persons affected by substance use disorder, prison re-entry, geriatrics, mental health, and refugees. Knowledge or Medicaid, SNAP, Social Security, and legal systems helpful. May require performance of duties in various community locations and community settings that may not be handicapped accessible.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.
Additional Requirements:
Ability to prioritize assignments, plan, and complete work projects with minimal direction,
An ability to work efficiently and effectively and meet deadlines,
An ability to work under pressure,
Excellent verbal/written skills,
Ability to maintain confidentiality,
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques,
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.
