Job Information
Paychex Service Representative - Insurance Services, P&C - Operation Support in Rochester, New York
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions
Qualifications
- Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $20/hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package
