Job Information
Catholic Charities Family Community Services Senior Case Manager in Rochester, New York
Senior Case Manager
Job Details
Level
Experienced
Job Location
1099 Jay Street - Rochester, NY
Position Type
Full Time
Education Level
High School Diploma or GED
Salary Range
$23.00 - $24.00 Hourly
Job Shift
Day
Job Category
Care Coordination
Description
General Description:
Under general supervision, provides bilingual case management and direct services to older refugees, their families and caregivers. Also assists with presentations and outreach and general program operations. As a leadership role, assists with training other team members and special projects.
Essential Duties and Responsibilities include the following, other duties may be assigned:
1. Provide care management to eligible participants.
Secures referrals through outreach and screens them for eligibility.
Completes intake paperwork.
Completes comprehensive in-home assessments to determine needs.
Creates and implements care plans that meet client needs and preferences
Monitors and reassesses care plans as needed.
Provides information and referral, advocacy, benefit and entitlement counseling.
May provide professional support to other staff and serve as a consultant instead of the lead care manager on a client case.
Assists program director with referral management and quality assurance tasks across the team.
2. Participates as a member of the inter-agency team.
Participates in all CFC/SORP partner/Refugee Dept/STAR/Eldersource/NYConnects staff meetings and training as requested.
Participates in Quality Assurance activities.
Accepts and seeks guidance and clinical supervision.
Networks with and cooperates with all CFC, STAR, Refugee Dept/Eldersource/NYConnects, & SORP team members.
Completes required monthly, quarterly, annual reports and enters data into database in a timely manner.
Participates in the planning and provision of cross training/community education presentations about aging and refugee related issues, & community socialization activities for participants.
Assists with the vouchering process
3. Transports participants as necessary and provides assistance.
Completes and maintains accurate activity records such as mileage and units
Keeps vehicle in good condition and driving skills up to date per agency policy
Adheres to agency financial policies when assisting clients with shopping/banking
Maintains up to date professional knowledge of the geriatric field, refugee services field, community services, entitlement benefits, clinical skills and competencies through reading, workshops and conferences.
Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
Assists with the planning and implementation of community events and cross trainings.
7. Assists with new staff training as requested
Helps to create a handbook/procedures for the team to use
Promotes and encourages team building and quality services within the program, department, division, and agency.
- Other duties as requested by supervisor.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Qualifications
Education: High School Diploma or equivalent. Bilingual in Somali, Nepali, Karen, Urdu, Dari, Ukrainian or Russian language.
Experience: One year practical experience working with individuals who are part of refugee populations preferred.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFC’s corporate compliance & ethics program.
Additional Requirements:
Ability to prioritize assignments, plan, and complete work projects with minimal direction.
An ability to work efficiently and effectively and meet deadlines.
Excellent verbal/written skills for presentations and case note documentation,.
Ability to maintain confidentiality.
Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle.
